Assistant Station Head - KUL

Malaysia Airlines; Sepang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading airline company in Sepang is seeking an Assistant Station Head to support ground operations and ensure service quality. The role involves collaboration with various teams to meet organizational goals and manage resources efficiently. Candidates should possess a relevant diploma or SPM with several years of experience, strong leadership, and problem-solving skills. Competitive salary and benefits are offered.

Qualifications

• 3 years experience with Diploma or 5 years experience with SPM.
• Ability to lead and manage a team effectively.
• Ensuring a high level of customer satisfaction.

Responsibilities

• Support Station Head to manage overall ground operations.
• Ensure consistent service delivery according to company standards.
• Meet KPIs related to On-Time Performance and Customer Satisfaction.

Skills

Leadership and Management

Communication Skills

Problem Solving

Risk Management

Education

Diploma in any field

SPM with at least 5 years’ experience

Job description

Overview

Position Title: Assistant Station Head KUL

Reports To: Manager, KLIA HUB

Role Purpose: The Assistant Station Head's role is supportive, involving collaboration with the Station Head and various teams to ensure the effective functioning of the station. They play a crucial part in helping the Station Head meet organizational goals, manage resources efficiently, and maintain a positive and productive work environment. They are to ensure delivery of all airline products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.

Key Accountability

• To support and assist Station Head to manage, plan and monitor the overall ground operations at the station
• To assist Station Head to ensure consistent service delivery in accordance with the company set service standards
• To ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs
• To meet or exceed the company KPIs related to On-Time Performance (OTP), Mishandled Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets

Qualification & Experience

• Diploma in any field with 3 years experience
• SPM - with at least 5 years’ experience

Skills & Knowledge

• Leadership and Management: Ability to lead and manage a team effectively and strong decision-making skills.
• Communication Skills: Ensuring a high level of customer satisfaction and resolving customer complaints and issues.
• Problem Solving: Critical thinking and problem-solving skills and handling unexpected issues and emergencies effectively.
• Risk Management: Identifying potential risks and implementing strategies to mitigate them and ensuring compliance with safety regulations.

Key Challenges

Managing and coordinating complex day-to-day operations, handling customer inquiries and complaints, strong communication and problem-solving skills, navigating regulatory requirements and safety standards, making timely decisions during critical situations, and ensuring clear and effective communication within the team or with external stakeholders.