Assistant SPA/Wellness Manager

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Spa/Wellness Manager to ensure exceptional service and smooth operations at their spa. This role involves effective communication with guests, managing daily operations, and maintaining high standards of cleanliness and service. The ideal candidate will be proactive, physically fit, and possess strong interpersonal skills to enhance guest experiences. Join a dynamic team dedicated to providing a warm and welcoming environment while contributing to the overall success of the spa. If you are passionate about wellness and hospitality, this opportunity is perfect for you.

Qualifications

• Proficient in English for effective communication.
• Strong interpersonal skills to ensure guest satisfaction.
• Knowledge of all spa treatments and fitness services.

Responsibilities

• Ensure smooth operation of the Spa and excellent service.
• Monitor customer satisfaction and conduct training.
• Manage daily opening and closing of the spa.

Skills

English proficiency

Interpersonal skills

Ability to work under pressure

Knowledge of spa treatments

Physical fitness

Job description

Job Description - Assistant SPA/Wellness Manager (HOT0BL2Y)

Job Number: HOT0BL2Y

Work Location: DoubleTree by Hilton Shah Alam i-City, Golden Triangle Shah Alam 40000

Hilton, with thousands of hotels in over 100 countries, offers numerous opportunities to delight guests. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, among others.

The Assistant Spa/Wellness Manager ensures the smooth operation of the Spa, providing excellent service and information about all Spa services and retail products.

Responsibilities

1. Adhere to customer-first purpose and promptly attend to customer needs.
2. Communicate effectively with guests and colleagues.
3. Be a positive influence, responsible and proactive in solving problems.
4. Seize opportunities for self-improvement through learning new skills.
5. Be flexible and responsive to work requirement changes.
6. Assist in achieving team goals and support team members.
7. Advise on departmental operating procedures and environmental facility improvements.
8. Maintain vigilance and responsibility at all times.
9. Ensure all facilities and equipment operate properly.
10. Guarantee guests have a safe, comfortable experience and employees work in a safe environment.
11. Ensure all activities in the spa, fitness room, and hotel areas meet Hilton standards.
12. Monitor customer satisfaction and loyalty survey results, communicate findings, and conduct training accordingly.
13. Adhere to Hilton’s service standards and quality reviews.
14. Assist in training new employees.
15. Oversee daily opening and closing of the spa for smooth operation.
16. Maintain cleanliness in all work areas including retail, reception, linen rooms, massage rooms, wet areas, outdoor pools, and fitness centers.
17. Perform monthly inventory checks and control stock, ensuring items are not kept beyond three months.
18. Manage product receipt and storage.
19. Provide consistent, professional, and memorable service to guests.
20. Respond to emails and follow up promptly.
21. Send confirmation letters for massage treatments.
22. Prepare necessary supplies such as tea and towels for guests.
23. Maximize utilization of massage rooms and therapists.
24. Update message books for therapists and receptionists to confirm schedules.
25. Follow up on equipment malfunctions and coordinate repairs.
26. Support team welfare, safety, training, and development initiatives.
27. Perform other duties as assigned. The management reserves the right to make changes to this description at any time.

Qualifications

• Proficient in English (reading, writing, speaking) for effective communication.
• Strong interpersonal skills to ensure guest satisfaction.
• Ability to work under pressure during busy periods.
• Physically fit and able to work long hours.
• Knowledge of all spa treatments, fitness services, and retail products.

Working at Hilton

Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences and creating a warm, welcoming environment for our team members. Join us to be part of a team that fills the earth with the light and warmth of hospitality every day.