Assistant Shop Manager/Product Supervisor (Bintang Miri Mall)

Sports Direct Malaysia Sdn Bhd; Miri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail sports company in Miri is looking for an Assistant Shop Manager to lead the team, ensure adherence to policies, and achieve sales targets. Ideal candidates should have supervisory experience in retail and be passionate about sports. The job requires strong leadership, communication, and problem-solving skills, with flexibility to work long hours and shifts.

Qualifications

• At least 2 years working experience at supervisory level in reputable retail companies.
• Passion and knowledge in sports is an advantage.
• Willing to work long hours, weekends, public holidays and shift duty.

Responsibilities

• Assist to lead, train, and manage outlet team.
• Ensure adherence to company policies.
• Achieve monthly sales targets.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Education

Certificate/Diploma in Retail Management

Job description

Overview

Sports Direct Malaysia is seeking qualified candidates for roles in store management. The descriptions below outline responsibilities and requirements for Assistant Shop Manager and Product Supervisor positions.

Assistant Shop Manager – Responsibilities

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide product knowledge training/info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absence of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Work with Shop Manager to review and track sales (set daily targets and ensure achievement).
• Maintain clear official communication with Head Office and relevant departments to ensure smooth operations and address people-related matters.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills reports and cash collection.
• Implement/execute sales & promotion plans as needed.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Assistant Shop Manager – Requirements

• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 2 years working experience at supervisory level in reputable retail companies of similar size.
• Passion and knowledge in sports is an advantage.
• Proven team leadership and management skills.
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.

Product Supervisor – Responsibilities

• Assist to coach and train sales assistants in product knowledge and customer service standards.
• Assist in achieving monthly sales target of the shop.
• Assist in monitoring stock delivering & processing.
• Assist in stock replenishment activities.
• Assist in stock-take (routine, ad-hoc and/or annual).
• Ensure all Operational and Customer Service SOPs are followed and that Sales Assistants comply with them.
• Assist in product display arrangement and visual merchandising.
• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations.
• Assist in maintenance and cleaning of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as required.
• Update Shop Manager on staff performance and customer feedback.
• Implement/execute sales & promotion plans as required.
• Any other legal assignments requested by management from time to time.

Product Supervisor – Requirements

• SPM with at least 2 years’ experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent).
• Passion for sports and retail industry.
• Proven small team leadership and management skills.
• Knowledge in analytics, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.