Assistant Shop Manager

Frasers Group Asia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Frasers Group Asia is seeking an Assistant Shop Manager for their Sports Direct Malaysia stores. This role involves managing staff, achieving sales targets, and ensuring excellent customer service. Candidates should have supervisory experience in retail and a passion for sports. Join a dynamic team focused on growth in the retail sector.

Qualifications

• At least 2 years of supervisory experience in retail.
• Passion and knowledge of sports is an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in leading and managing the outlet team.
• Ensure adherence to company policies and sales targets.
• Handle overall shop operations in the absence of the Shop Manager.

Skills

Leadership

Customer Service

Analytical Skills

Problem Solving

Education

Certificate/Diploma in Retail Management

Job description

Sports Direct Malaysia is currently looking for an Assistant Shop Manager to join our growing team.

Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian-owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates 38 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. The company offers over 70 of the leading authentic global sports brands, providing the widest variety of choices and value. With over 1000 staff, we aim to expand rapidly across Asia in the coming years.

We have developed new-generation stores as part of our multi-channel elevation strategy to enhance the customer experience. Our focus is on presenting an unrivaled range of quality products at excellent value in a modern, spacious environment. Our stores are uniquely zoned by key sports categories, including: SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids), and SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

The Assistant Shop Manager will assist the Shop Manager in the overall operations and performance of the shop. Responsibilities include managing staff, stock, sales, service, systems, and other shop-related matters.

Responsibilities

• Assist in leading, training, motivating, and managing the outlet team to deliver excellent service across all departments.
• Ensure all team members observe and adhere to company policies, rules, and regulations.
• Work with the team to achieve monthly sales targets.
• Monitor stock delivery and processing.
• Ensure all operational and customer service SOPs are followed.
• Manage product display arrangements according to VM guidelines.
• Conduct daily morning briefings, providing product knowledge and policy updates.
• Supervise shop team members and address customer inquiries.
• Handle overall shop operations and maintain standards in the absence of the Shop Manager.
• Coordinate with departments on maintenance and cleanliness.
• Assist in stock takes as required.
• Review sales performance and set daily targets to ensure achievement.
• Communicate effectively with Head Office and relevant departments.
• Review staff performance to identify talents and retain staff.
• Ensure accurate tills reports and cash handling.
• Implement sales and promotional plans as needed.
• Support the Shop Manager in addressing suspicious activities.
• Perform any other duties as assigned by management.

Qualifications

Requirement:

• Certificate/Diploma in Retail Management or relevant discipline.
• At least 2 years of supervisory experience in reputable retail companies of similar size.
• Passion and knowledge of sports is an advantage.
• Proven leadership and management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent customer service, communication, and interpersonal skills.
• Willing to work long hours, including weekends, public holidays, and shifts.
• Open to relocation.

Additional Information

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivaled. To make the most of it, you need to embody our principles:

THINK WITHOUT LIMITS - and lead your team with confidence.

BE RELEVANT - to our people, partners, and the planet.