Assistant Service & Operation Manager

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Oversee the daily operations of the service & operation department, ensuring quality, efficiency, and timely delivery to customers.

Manage a team of technicians and admins, providing guidance, training, and performance evaluations to optimize team performance.

Monitor service quality and customer satisfaction, implementing corrective actions and process improvements as needed.

Serve as a point of contact for escalated customer inquiries or complaints, resolving issues promptly and ensuring a positive customer experience.

Develop and maintain strong relationships with customers, understanding their needs and proactively addressing any concerns or requirements.

Analyse service and operation data with key performance indicators to identify trends, make data-driven decisions, and implement strategies for improvement.

Allocate resources effectively, including personnel, equipment, and budget, to optimize service delivery and meet organizational goals.

Collaborate with other departments, such as sales and procurement, to achieve overall business objectives and enhance customer satisfaction.

Develop and implement service and operation policies, procedures, and best practices to ensure consistency and quality in goods & services.

Prepare regular reports and presentations on performance, highlighting achievements, challenges, and recommendations for improvement to management.

Requirement

1. Diploma or degree in Electronic and Electrical.
2. At least 5 years related working experience.
3. Able to write and speak in English and Bahasa Malaysia.
4. Computer knowledge.
5. Good management and coordination skills.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?