ASSISTANT SALES & MARKETING / SERVICE MANAGER / TECHNICIAN

ANGGERIK AUTO SDN BHD; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company is looking for an Assistant Sales & Marketing / Service Manager / Technician. You will engage with customers, assist in product demonstrations, and support the sales team. This role requires strong communication skills, a background in marketing or automotive, and a willingness to learn as you contribute to a thriving dealership's success.

Qualifications

• Minimum SPM/Diploma in marketing or related field.
• Strong communication and interpersonal skills required.
• Creative thinking and multitasking abilities needed.

Responsibilities

• Engage with customers to understand vehicle needs.
• Plan and manage service operations, ensuring efficiency.
• Support sales team to achieve monthly targets and customer satisfaction.

Skills

Communication

Interpersonal Skills

Problem-Solving

Creative Thinking

Education

SPM/Diploma in Marketing

SPM/Diploma in Automotive

Job description

ASSISTANT SALES & MARKETING / SERVICE MANAGER / TECHNICIAN

Learn and practice marketing in the automotive industry.

Engage with customers on the showroom floor to understand their vehicle needs and preferences.

Assist in conducting product demonstrations and test drives to showcase the features and benefits of our vehicles.

Support the sales team in following up with leads and maintaining customer relationships.

Participate in sales training programs to enhance your product knowledge and sales techniques.

Collaborate with the sales team to achieve monthly sales targets and contribute to overall dealership success.

Review market analyses and sales reports to determine customer needs and volume potential, and develop sales campaigns to meet dealership goals.

Actively participate in marketing activities.

What we're looking for:

• Minimum SPM/Diploma in marketing or a related field.
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills with the ability to work in a team.
• Excellent problem-solving and conflict resolution abilities.
• Ability to multitask and work efficiently.
• No experience needed; willing to learn and work in a group.
• Creative thinking.

What you'll be doing:

• Plan, organize, and establish procedures, standards, and guidelines for service center and parts operations.
• Responsible for the sale of service labor, parts, lubricants, and accessories, ensuring business targets and profitability are achieved.
• Monitor and manage branch operations daily, weekly, monthly, and yearly, motivating staff and ensuring productivity and efficiency.
• Conduct job evaluations and training follow-ups to enhance staff skills and competencies.
• Administer warranty claims and free service coupons, ensuring compliance with SOPs and providing support to dealers.
• Supervise customer care activities, handle complaints, and strive for continuous improvement in customer satisfaction.
• Promote business excellence through integrity, customer focus, learning, innovation, pride, and quality.
• Ensure compliance with SOPs, ISO, DOE, Safety & Health regulations, and local authorities.
• Provide excellent customer service to increase retention rates.
• Manage operating costs, maintain good housekeeping, and ensure profitability.

What we're looking for:

• Minimum SPM/Diploma in Automotive or a related field.
• At least 1 year of experience in the automotive industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently.

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Your application will include the following questions:

• Which statement best describes your right to work in Malaysia?
• Expected monthly salary?
• Qualifications?
• Years of experience in marketing?
• Customer service experience?

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