Assistant Sales Manager, PF

RHB Banking Group; Perak; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in banking seeks a dynamic sales professional to drive Personal Financing product sales. This role emphasizes delivering exceptional customer service and achieving sales targets while adhering to compliance standards. Ideal candidates will possess strong sales and negotiation skills, a winning attitude, and the ability to connect with the local community. Join a team that values motivation and initiative in a fast-paced environment, where your contributions will help shape the future of banking services. If you're passionate about sales and customer engagement, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in any related field required.
• 1 year of experience in sales and customer service is necessary.

Responsibilities

• Solicit and promote sales of Personal Financing products to achieve KPIs.
• Ensure high standards of customer experience and compliance with bank policies.

Skills

Sales Skills

Negotiation Skills

Interpersonal Skills

Customer Service

Communication Skills

Motivation

Initiative

Basic Computer Skills

Education

Bachelor Degree in any related field

Job description

Primary Objective

Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs. Deliver superior customer experience.

Key Responsibilities

Sales

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute towards the achievement of Group targets.
• Prepare and proactively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry out sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Cross-sell other retail banking products such as ASB, PF-i, Credit cards, etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank.

Compliance

• Ensure compliance with the policies and procedures set by the Bank.
• Protect the image and brand of the Bank.

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank.

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field.
• Have the relevant licenses for the portfolio.
• Highly motivated, winning attitude, success-driven, self-initiated and able to work with minimal supervision.
• Comfortable with engaging people, prefers doing sales and takes personal responsibility for delivering results.
• Strong selling and negotiation skills.
• Strong interpersonal skills and service-oriented.
• Demonstrate initiative, perseverance, and passion in delivering results within a fast-paced and highly demanding environment.
• Ability to relate and connect to the local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.