Assistant Sales Manager - Catering & Events

InterContinental Hotels Group; Ampang Jaya Municipal Council; On-site; MYR 36,000 - 48,000; Full time

Job summary

InterContinental Hotels Group is seeking a dedicated individual for Conference and Banquet operations in Kuala Lumpur. This role involves managing day-to-day event operations, client relationships, and sales strategies in a vibrant and fast-paced environment. The ideal candidate will exhibit a strong understanding of local business trends, foster client connections, and contribute to the overall success of the hotel's events. A commitment to delivering exceptional service and creating memorable experiences is paramount.

Qualifications

• Minimum of 1 year related experience or 2 years in Sales/Marketing/Events.
• Strong knowledge of local businesses and trends.
• Must speak local language(s).

Responsibilities

• Manage all functions of Conference and Banquet operations.
• Conduct sales visits and follow up on all inquiries.
• Assist in coordinating conference sales and promotional events.

Skills

Sales Techniques

Team Management

Client Relationship Management

Negotiation

Event Coordination

Education

Related Degree or Equivalent Experience

Job description

• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
• Support Director of Events in managing the day to day to ensure smooth team operations.
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
• Follows up on all enquiries.
• Analyses historical and other statistical information.
• Entertain clients with the object to secure business or strengthen ties when required.
• Negotiate terms pertinent to the sale of conference and banqueting services.
• Conduct site inspections and tour familiarizations.
• Conduct client interviews.
• Attends trade shows, exhibition to market & promote event spaces when required.
• Establish leads from newspapers, magazines, relevant industry documents and follow up.
• Maintain a regular pattern of sales calls.
• Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
• Monitor competitor activities and use information when developing strategies.
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
• Assist in the co-ordination of conference sales/promotional events and activities.
• Assist in the operation of banquet functions.
• Issuance of Banquet Event Order & Group Resume on timely manner.
• Liaise with Reservations on group room block and individual travellers reservations.
• Conducts daily briefings and other meetings as needed to obtain optimal results.
• Handles administrative works and keeps up-dated files on the following Conference matters including:
  • Past, present and future events.
  • Menus and beverage lists.
  • Finance.
  • Standards.
  • Personnel and Training.
  • Entertainment.
  • Meetings.
• Other hotels Conference and Banqueting operations.
• Projects.
• Material and Equipment.
• Liaise with the Purchasing Manager for any purchases needed for the Events department.
• Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
• Works with Manager in the preparation and management of the Department’s budget.
• Perform other duties as assigned.

What We Need From You

• Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.