Assistant Restaurant Manager

MESRA; Bandar Baru Bangi; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the F&B sector seeks an experienced Restaurant Manager to oversee daily operations, support staff development, and ensure exceptional customer service. The ideal candidate will possess a diploma in Hospitality Management, with significant experience in restaurant management. This role offers a competitive salary and a comprehensive benefits package, including medical coverage and performance bonuses.

Benefits

Annual Leave

EPF, EIS and Socso

Comprehensive Medical Benefits for Employees & Dependents

Dental and Optical

Insurance Coverage & Maternity Coverage

Travelling and Meals Allowance

Performance Bonus

Career Development

Qualifications

• Minimum 3 years of experience in restaurant management.
• At least 2 years in a supervisory or managerial role.
• Strong understanding of QSR systems and operational best practices.

Responsibilities

• Assist in supervising daily front-of-house and back-of-house operations.
• Ensure customer orders are fulfilled promptly and accurately.
• Lead and oversee shifts while managing floor presence.

Skills

Leadership

Team Management

Communication

Inventory Control

Financial Management

Customer Service

Education

Diploma or Degree in Hospitality Management

Food Handler Certificate

Health & Safety Certification

Tools

POS Systems

Digital Ordering Tools

Microsoft Office

Job description

Job Responsibility

Daily Operations Support

• Assist in supervising daily front-of-house and back-of-house operations.
• Ensure customer orders are fulfilled promptly, accurately, and efficiently.
• Monitor food preparation and service procedures to maintain speed and quality.
• Support in managing store opening, closing, and shift handovers.
• Lead and oversee shifts, manage floor presence, and ensure staff are meeting performance expectations.
  
  

Team Supervision & Development

• Assist in scheduling staff shifts and ensuring adequate manpower during operational hours.
• Provide on-the-job coaching and guidance to team members, especially new hires.
• Monitor team performance and discipline, and report issues to the Restaurant Manager.
• Promote a positive and productive work culture.
• Provide on-the-job training and support new staff onboarding alongside the Manager.
• Recognize and reward team achievements to encourage motivation and accountability.
• Support with the daily prep plan, stock level checks, and allocation of duties before each shift.
• Conduct pre-shift team briefings in the absence of the Restaurant Manager, covering key topics like sales targets, customer feedback, and promotions.
• Supervise and coach team members on brand standards and operational procedures.
• Step in to resolve minor HR-related concerns and escalate major issues to the Restaurant Manager.
  
  

Health, Safety & Cleanliness

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Conduct temperature and cleanliness checks across food prep and dining areas.
• Reinforce staff adherence to SOPs, health protocols, and brand standard.
• Monitor service speed, friendliness, order accuracy, and cleanliness throughout the shift.
• Monitor equipment and facility cleanliness, report maintenance issues promptly.
  
  

Customer Experience

• Lead by example in delivering excellent customer service and ensuring customer satisfaction.
• Handle basic customer feedback and escalate major issues to the Restaurant Manager.
• Support staff in managing crowd control during peak periods.
• Ensure a consistent, high-quality customer experience by actively engaging on the floor (FOH).
• Handle customer complaints and escalate when necessary, ensuring corrective actions are taken.
  
  

Marketing Activation & Local Engagement

• Communicate important updates, promotions, and operational changes to team members.
• Assist with basic reporting tasks, including sales summaries, customer feedback logs, and shift handover notes.
• Use shift reporting tools (e.g., delivery performance, upselling results) to identify areas of improvement.
• Promote upselling and support the team in meeting daily sales targets.
• Help implement and track local promotions or national campaigns.
  
  

Stock Control/Management/Ordering

• Monitor usage and report discrepancies or wastage to the Restaurant Manager.
• Ensure proper storage, labelling, and traceability practices are followed.
• Support in daily inventory checks, stock rotation, and monitoring of usage.
• Alert the Restaurant Manager on low stock levels or discrepancies.
• Assist in receiving deliveries and ensuring proper storage of goods.
  
  

Ad-hoc Responsibilities

• Support any ad-hoc tasks, special assignments, or projects as requested by the superior or the company.
• Remain flexible to support cross-company initiatives, internal events, audits, or urgent business priorities as needed.
  
  

Job Requirements

Education & Experience:

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.
• Food Handler Certificate and Health & Safety Certification (as per local regulation).
  
  

Experience

• Minimum 3 years of experience in restaurant or food & beverage management, with at least 2 years in a supervisory or managerial role.
• Prior team lead or supervisory experience is preferred.
  
  

Skills & Competencies

• Strong knowledge of QSR systems and operational best practices.
• Strong leadership and team management abilities.
• Good communication and interpersonal skills.
• Proficient in inventory control, scheduling, and basic financial management.
• Hands-on leadership with the ability to coach and energize a young team.
• Proficiency in POS systems, digital ordering tools, and basic Microsoft Office.
• Ability to work under pressure in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
  
  

Benefits

Job Benefits

Perks & Benefits

• Basic salary up to RM 4500 ++
• Annual Leave
• EPF, EIS and Socso
• Comprehensive Medical Benefits for Employees & Dependents
• Dental and Optical
• Insurance Coverage & Maternity Coverage
• Travelling and Meals Allowance - If needed
• Performance Bonus
• Career Development