ASSISTANT OUTLET MANAGER (TERENGGANU MAYANG MALL)

KyoChon Sdn. Bhd; Terengganu; On-site; MYR 36,000 - 48,000; Full time

Job summary

Kyochon Sdn. Bhd is recruiting for a Front and Back of House role in Malaysia to support restaurant operations and profitability.

You will analyse sales levels, prepare weekly reports, and coordinate promotions with Headquarters while supervising staff and maintaining service standards. The ideal candidate has casual dining experience, strong leadership, and excellent communication skills, with a commitment to delivering results and maintaining high quality and safety standards.

Qualifications

• Working experience in a casual dining restaurant.
• Experience in overseeing outlet operations, staff training, cost control, and labor planning.
• Excellent interpersonal and communication skills.
• Strong initiative and leadership skills in managing a team.
• Strong commitment to achieving results.
• At least SPM or its equivalent.

Responsibilities

• Analyse and plan restaurant sales levels and profitability.
• Prepare end-of-shift/week reports including staff control and sales.
• Coordinate with Headquarters on promotions and other marketing events.
• Coordinate restaurant operation during shifts.
• Manage and train staff, provide feedback.
• Respond to customer complaints and ensure uniform standards.
• Meet and greet customers; handle reservations and advise on menu and drinks.
• Recruit, train and motivate staff; supervise kitchen, wait staff and cleaners.
• Maintain quality, hygiene, and health & safety standards.
• Check stock levels and order supplies; manage cash drawers and petty cash.
• Assist in any area of the restaurant as needed.

Skills

Interpersonal skills

Communication skills

Leadership

Initiative

Results oriented

Cost control

Labor planning

Education

SPM or equivalent

Job description

Front and Back of House:

Assist in analysing and planning restaurant sales levels and profitability.

Preparing reports at the end of the shift/week, including staff control, food

control and sales.

Co-ordinating with the Headquarters on promotional events and other

marketing related events.

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing and train staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Meeting and greeting customers and organising table reservations.

Advising customers on menu and drink choice.

Recruiting, training and motivating staff.

Organising and supervising the shifts of kitchen, waiting and cleaning staff.

Maintaining high standards of quality control, hygiene, and health and safety.

Checking stock levels and ordering supplies.

Preparing cash drawers and providing petty cash as required.

Helping in any area of the restaurant when circumstances dictate.

What We Are Looking For

Working experience in a casual dining restaurant.

Experience in overseeing outlet operations, staff training, cost control, and labor planning.

Excellent interpersonal and communication skills.

Strong initiative and leadership skills in managing a team.

Strong commitment to achieving results.

At least SPM or its equivalent.

Founded in 1991, Kyochon is one of the largest Korean fried chicken restaurants in South Korea. With over 1,000 stores in Korea alone, we are now in Malaysia!

We believe in serving quality food to our customers and make 3 promises:

2. To use only natural ingredients

3. To serve only the healthiest and freshest chickens

Keeping our 3 promises have netted us many awards, including for 13 years straight as Korea's favourite chicken restaurant!

With 30 branches in the Klang Valley, Penang, Johor and Genting. We are looking for talented and committed staff to help us expand nationally across Malaysia.