Assistant Outlet Manager (172711)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Traders Hotel by Shangri-La seeks a dynamic Assistant Outlet Manager to oversee daily operations and ensure service standards are met. The role emphasizes food quality, team training, and compliance with safety regulations, requiring strong leadership and communication skills. Candidates should possess a degree in Hospitality and have relevant experience.

Qualifications

• Strong command of spoken and written English.
• Proficient in computer applications.
• Minimum of three (3) years experience in a similar role.

Responsibilities

• Oversees daily operations of the outlet.
• Ensures compliance with FSMS/HACCP policies.
• Implements service standards through training.

Skills

Communication

Team Leadership

Customer Service

Education

Diploma or Degree in Tourism, Hospitality, or Hotel Management

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,Traders Hotel by Shangri-Lais looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To: Outlet Manager

Job Summary:

The Assistant Outlet Manager oversees daily operations, ensures service standards, provides training to the team, maintains food quality, and upholds safety compliance to deliver exceptional guest experiences.

Key Responsibilities:

• Implement service standards through effective training, supervision, and quality control.

• Collaborate with the Chef to monitor food quality and manage cost control.

• Coordinate with Human Resources to support ongoing training and development for the team.

• Maintain up-to-date communication by sharing current information and instructions to the team.

• Lead by example with a positive attitude to motivate and guide the team.

• Ensure full compliance with FSMS/HACCP policies and procedures.

• Train team members in food and beverage service techniques to uphold service excellence.

Skills and Qualifications:

• Diploma or Degree in Tourism, Hospitality, or Hotel Management.

• Strong command of spoken and written English; additional languages are an advantage.

• Excellent knowledge of beverages and F&B service standards.

• Minimum of three (3) years’ experience in a similar role.

• Proficient in computer applications; flexible with working hours.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.