Assistant Outlet Manager

Shangri-la Hotels and Resorts Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Traders Hotel by Shangri-La seeks a dynamic and multi-skilled Assistant Outlet Manager to oversee daily operations and provide team training. This role emphasizes service excellence, food quality management, and upholding safety compliance, contributing to exceptional guest experiences.

Qualifications

• Strong command of spoken and written English; additional languages are an advantage.
• Excellent knowledge of beverages and F&B service standards.
• Minimum of three (3) years’ experience in a similar role.

Responsibilities

• Oversee daily operations and ensure service standards.
• Train team members in food and beverage service techniques.
• Collaborate with the Chef to monitor food quality.

Skills

Communication

Leadership

Customer Service

Team Collaboration

Education

Diploma or Degree in Tourism, Hospitality, or Hotel Management

Tools

Computer Applications

Job description

Career Opportunities: Assistant Outlet Manager (172213)

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,Traders Hotel by Shangri-Lais looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To: Outlet Manager

Job Summary:

The Assistant Outlet Manager oversees daily operations, ensures service standards, provides training to the team, maintains food quality, and upholds safety compliance to deliver exceptional guest experiences.

Key Responsibilities:

Implement service standards through effective training, supervision, and quality control.

Collaborate with the Chef to monitor food quality and manage cost control.

Coordinate with Human Resources to support ongoing training and development for the team.

Maintain up-to-date communication by sharing current information and instructions to the team.

Lead by example with a positive attitude to motivate and guide the team.

Ensure full compliance with FSMS/HACCP policies and procedures.

Train team members in food and beverage service techniques to uphold service excellence.

Skills and Qualifications:

Diploma or Degree in Tourism, Hospitality, or Hotel Management.

Strong command of spoken and written English; additional languages are an advantage.

Excellent knowledge of beverages and F&B service standards.

Minimum of three (3) years’ experience in a similar role.

Proficient in computer applications; flexible with working hours.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.