Assistant Operations Manager (Tourism Industry)

Talent Recruit; Kuala Lumpur; On-site; MYR 35,000 - 45,000; Full time

Job summary

A leading travel agency in Kuala Lumpur is seeking an Assistant Operations Manager to optimize operational efficiency and ensure exceptional customer service. This role involves overseeing the ticketing process, leading teams, and developing strategies for business growth, requiring strong leadership and management skills, along with a solid background in tourism or travel agency operations.

Qualifications

• Minimum 5+ years of experience in travel agency operations.
• Strong understanding of airline ticketing procedures.
• Proven ability to develop and maintain positive relationships.

Responsibilities

• Assist the Operations Manager with day-to-day tasks.
• Provide leadership and supervision to teams.
• Monitor and manage flight inventory.

Skills

Leadership

Problem Solving

Communication

Interpersonal Skills

Education

Diploma/ Bachelor's Degree in Business Administration/ Tourism Management

Job description

Assistant Operations Manager (Tourism Industry)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Assistant Operations Manager (Tourism Industry)

Company Background

Our client; a leading travel agency and trusted general sales agent with over 30 years of experience is looking for Assistant Operations Manager to join their team!

Job Responsibilities:

• Assist the Operations Manager with day-to-day tasks, including scheduling, reporting, and maintaining operational efficiency across all departments.
• Provide direct leadership and supervision to the ticketing, customer service, and business development teams. This includes coaching, mentoring, performance management, and ensuring team members have the resources and support to succeed.
• Oversee the ticketing process for flights, ensuring accuracy, adherence to airline regulations, and meeting team performance goals.
• Ensure exceptional customer service across all departments by setting standards, monitoring performance, and implementing improvements.
• Work collaboratively with the business development team to develop and implement strategies for acquiring new clients and promoting the services.
• Monitor and manage flight inventory to ensure availability and optimize sales.
• Develop and implement training programs for the teams to stay updated on airline regulations, travel industry trends, airline's latest offerings.

Job Requirements:

• Diploma/ Bachelor's Degree in Business Administration/ Tourism Management or any related field.
• Minimum 5+ years of experience in travel agency operations or related field.
• Strong understanding of airline ticketing procedures and regulations
• Excellent leadership and management skills with a proven track record of motivating and developing teams.
• Proven ability to develop and maintain positive relationships with clients and internal teams.
• Excellent communication, interpersonal, and problem-solving skills
• Working hours : Mon - Fri (9am 5pm) & Sat (9am - 1pm)

Qualified and interested candidates may apply online or email your updated resume to [e-mail].

Only shortlisted candidates will be notified.

Consultant in charge : Siti - 0192032434 (Whatsapp)