Assistant Operations Manager

FIBS Logistics; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Operations Manager to enhance their logistics operations. This role involves overseeing day-to-day operations, ensuring compliance with customs regulations, and driving continuous improvements in processes. The ideal candidate thrives in a fast-paced environment, possesses strong analytical and problem-solving skills, and is eager to learn. Join a dynamic team where your contributions will significantly impact operational success and customer satisfaction. If you're ready to elevate your career in logistics, this opportunity is for you!

Qualifications

• Minimum of 5 years’ experience in the freight forwarding industry.
• Diploma or higher qualification in Logistics, Supply Chain, or Operations Management.

Responsibilities

• Oversee and manage end-to-end operations in freight forwarding.
• Ensure compliance with customs regulations and operational excellence.

Skills

Freight Forwarding Experience

Analytical Skills

Problem-Solving

Communication Skills

Time Management

Multitasking

Education

Diploma in Logistics

Degree in Supply Chain Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

We are looking for a dedicated, team-oriented professional to oversee and support the day-to-day operations of our organization.

The ideal candidate is customer and service-oriented, demonstrates excellent time management, and thrives in a collaborative, fast-paced environment.

Responsibilities

1. Knowledge of Air (Import & Export), Ocean (Import & Export), Customs, and Cross-Border.
2. Ensure operational excellence and compliance with customs regulations and company procedures.
3. Prepare quotations for local and overseas offices/agents, supporting the sales and operations team when needed.
4. Negotiate competitive rates with co-loaders, carriers, and vendors.
5. Ensure timely invoicing of shipments and closure of job files within the specified timeline.
6. Identify and implement continuous improvements in operational processes and procedures.
7. Coordinate with local and overseas offices/agents on shipment damages or operational issues.
8. Troubleshoot operational issues promptly and provide effective solutions.
9. Collaborate closely with internal stakeholders to ensure seamless communication and workflow.
10. Oversee and manage end-to-end operations.
11. Ensure accurate and timely processing of all necessary documentation (bills of lading, invoices, customs declarations, etc.).
12. Liaise effectively with shipping lines, freight forwarders, customs brokers, and other stakeholders to ensure smooth cargo movement.
13. Maintain a strong understanding of industry trends, regulations, and best practices in air and sea freight.
14. Prepare reports and provide updates to HOD on operational performance and team activities.
15. Perform any other duties assigned by the functional reporting line.

Requirements & Qualifications

1. Minimum of 5 years’ experience in the freight forwarding industry.
2. Diploma or higher qualification, preferably in Logistics, Supply Chain, or Operations Management.
3. Excellent analytical, problem-solving, and troubleshooting abilities, along with strong interpersonal and communication skills.
4. Ability to multitask and work independently in a fast-paced environment.
5. A positive, meticulous attitude with strong organizational skills.
6. Eagerness to learn and a naturally inquisitive mindset.
7. Hands-on and proactive approach.
8. Proficient in English; additional language skills are an advantage.
9. Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Join Us

If you're ready to take your career to the next level and make a significant impact on developing analytical skills, we want to hear from you! Apply now to join our dynamic team as an Assistant Operations Manager.

Company Address

A-9-1, 9th Floor, South Tower (Tower A), BBT One The Towers, Lebuh Batu Nilam 1, Bandar Bukit Tinggi, 41200 Klang, Selangor