Assistant Operations Manager

Mangala Estate Boutique Resort; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a prestigious boutique resort as an Assistant Operations Manager, where you will play a crucial role in enhancing guest experiences and driving operational excellence. This full-time position offers the opportunity to lead a dynamic team, implement strategic initiatives, and ensure the highest standards of service across various departments. With a commitment to employee well-being and professional growth, this role is perfect for individuals passionate about the hospitality industry and eager to contribute to a collaborative team culture. Take the next step in your career and become part of a thriving environment that values excellence and innovation.

Benefits

Comprehensive health and wellness program

Generous annual leave

Flexible work arrangements

Opportunities for professional development

Supportive team culture

Qualifications

• 5+ years in operations management in hospitality.
• Strong leadership and team development abilities.

Responsibilities

• Assist in overseeing resort operations and ensure customer service excellence.
• Develop operational policies and manage departmental teams.

Skills

Leadership Skills

Problem-Solving

Financial Management

Operational Efficiency

Interpersonal Skills

Education

Tertiary Qualification in Hospitality Management

Job description

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About the role

Reporting to the Operations Manager, this exciting full-time opportunity as the Assistant Operations Manager will allow you to play a key role in the day-to-day operations and strategic direction of this prestigious boutique resort.

What you'll be doing

• Assist the Operations Manager in overseeing all aspects of the resort's operations, including front office, housekeeping, food and beverage, recreation, and maintenance
• Ensure excellent customer service standards are met and maintained across all areas of the resort
• Develop and implement operational policies, procedures, and systems to drive efficiency and effectiveness
• Manage and lead a team of department supervisors and front-line staff, providing guidance, support, and performance feedback
• Collaborate with other departments to coordinate activities and resolve any operational issues that arise
• Monitor budgets, forecasts, and key performance indicators to identify opportunities for improvement
• Contribute to the overall strategic planning and decision-making process for the resort

What we're looking for

• Minimum 5 years of experience in a similar operations management role within the hospitality and tourism industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent problem-solving and decision-making abilities, with a focus on delivering operational excellence
• Proficient in budgeting, forecasting, and financial management
• Demonstrated experience in implementing process improvements and driving operational efficiency
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with both internal and external stakeholders
• Tertiary qualification in Hospitality Management or a related field

What we offer

We are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, you'll enjoy a range of benefits, including:

• Comprehensive health and wellness program
• Generous annual leave and flexible work arrangements
• Opportunities for professional development and career advancement
• A supportive and collaborative team culture

If you're ready to take the next step in your career and be a part of our dynamic team, we encourage you to apply now.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Operations Manager?
• Do you have customer service experience?
• How many years of people management experience do you have?

Hospitality & Tourism 51-100 employees

Mangala Estate Boutique Resort, nestled on 60 acres of lush former mining land, offers an oasis of greenery with palm oil and fruit trees. Guests indulge in recreational activities amidst oil palm plantations, fruit orchards, and a serene lake. With 67 luxury villas, including Sara, Jala, Vana, Amani, and Bungalow options, the resort caters to diverse preferences. We prioritize employee well-being, offering comprehensive benefits and fostering a supportive work environment. We seek candidates with a passion for growth, a commitment to guest satisfaction, and a dedication to the resort's success. Join us for an enriching journey towards excellence.