Assistant Operations Manager

Fibs Logistics; Klang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Operations Manager to oversee day-to-day activities in a dynamic logistics environment. The ideal candidate will have at least five years of experience in freight forwarding, demonstrating exceptional analytical and problem-solving skills. This role involves ensuring operational excellence, compliance with customs regulations, and effective communication with stakeholders. Join a collaborative team where your contributions will significantly impact the efficiency and success of operations. If you're ready to elevate your career and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Minimum 5 years in freight forwarding industry.
• Diploma or higher in Logistics or Supply Chain.

Responsibilities

• Oversee day-to-day operations and ensure compliance.
• Negotiate rates and manage end-to-end operations.

Skills

Analytical Skills

Problem-Solving

Time Management

Communication Skills

Multitasking

Education

Diploma in Logistics

Degree in Supply Chain

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

We are looking for a dedicated, team-oriented professional to oversee and support the day-to-day operations of our organization.

The ideal candidate is customer and service-oriented, demonstrates excellent time management, and thrives in a collaborative, fast-paced environment.

Responsibilities:

1. Knowledge of Air (Import & Export), Ocean (Import & Export), Customs, and Cross-Border procedures.
2. Ensure operational excellence and compliance with customs regulations and company procedures.
3. Prepare quotations for local and overseas offices/agents, supporting the sales and operations teams as needed.
4. Negotiate competitive rates with co-loaders, carriers, and vendors.
5. Ensure timely invoicing of shipments and closure of job files within the specified timeline.
6. Identify and implement continuous improvements in operational processes and procedures.
7. Coordinate with local and overseas offices/agents on shipment damages or operational issues.
8. Troubleshoot operational issues promptly and provide effective solutions.
9. Collaborate closely with internal stakeholders to ensure seamless communication and workflow.
10. Oversee and manage end-to-end operations.
11. Ensure accurate and timely processing of all necessary documentation (bills of lading, invoices, customs declarations, etc.).
12. Liaise effectively with shipping lines, freight forwarders, customs brokers, and other stakeholders to ensure smooth cargo movement.
13. Maintain a strong understanding of industry trends, regulations, and best practices in air and sea freight.
14. Prepare reports and provide updates to the Head of Department on operational performance and team activities.
15. Perform any other duties assigned by the reporting line.

Requirements & Qualifications:

1. Minimum of 5 years’ experience in the freight forwarding industry.
2. Diploma or higher qualification, preferably in Logistics, Supply Chain, or Operations Management.
3. Excellent analytical, problem-solving, and troubleshooting abilities, along with strong interpersonal and communication skills.
4. Ability to multitask and work independently in a fast-paced environment.
5. A positive, meticulous attitude with strong organizational skills.
6. Eagerness to learn and a naturally inquisitive mindset.
7. Hands-on and proactive approach.
8. Proficient in English; additional language skills are an advantage.
9. Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Join Us:

If you're ready to take your career to the next level and make a significant impact, we want to hear from you! Apply now to join our dynamic team as an Assistant Operations Manager.

Company address:
A-9-1, 9th Floor, South Tower (Tower A), BBT One The Towers, Lebuh Batu Nilam 1, Bandar Bukit Tinggi, 41200 Klang, Selangor