Assistant Manager, Trade Operations

AmBank; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

AmBank is looking for a motivated individual to join the Wholesale Banking Operations team as an Assistant Manager specializing in Trade Finance and Supply Chain Financing. This position involves managing financing transactions, ensuring compliance, and providing exceptional customer service while supporting process improvements within a dynamic banking environment.

Qualifications

• Minimum of 3-5 years of experience in trade finance or supply chain financing.
• Strong understanding of supply chain financing and trade finance products.
• Professional certification in supply chain financing (e.g., CSCF) or trade finance (e.g., CDCS, CITF) is a plus.

Responsibilities

• Manage team responsible for processing supply chain financing transactions.
• Ensure compliance with internal policies and regulatory requirements.
• Monitor and reconcile accounts; provide customer service and address inquiries.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication

Teamwork

Education

Bachelor's degree in Finance, Business Administration, or related field

Tools

MS Office Suite

Job description

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About the role

We are seeking a motivated and detail-oriented individual to join our Wholesale Banking Operations team within Group Operations as an Assistant Manager specializing in Trade Finance and Supply Chain Financing. The successful candidate will support the processing and management of supply chain financing transactions. This role requires a solid understanding of supply chain financing and trade finance products, strong organizational skills, and the ability to contribute to operational excellence.

What you'll be doing

Assist in managing the team responsible for processing supply chain financing transactions,including invoice financing and purchase order financing.

Ensure accurate and timely processing of supply chain financing transactions in compliance withinternal policies and regulatory requirements.

Collaborate with internal teams, including credit, risk, and compliance, to ensure smoothtransaction processing and mitigate risks.

Monitor and reconcile accounts, ensuring discrepancies are identified and resolved promptly.

Maintain up-to-date knowledge of supply chain financing and trade finance products, markettrends, and regulatory changes.

Provide exceptional customer service to clients, addressing inquiries and resolving issues relatedto supply chain financing transactions.

Prepare and analyze reports on transaction volumes, trends, and performance metrics.

Identify and support process improvement initiatives to enhance operational efficiency andeffectiveness.

Assist in training and mentoring team members to ensure high performance and professionalgrowth.

Performance Metrics Expectations:

Transaction Accuracy: Maintain a transaction accuracy rate of 99% or higher.

Processing Time: Ensure all transactions are processed within the agreed service levelagreements (SLAs), with a target of 95% of transactions processed on time.

Customer Satisfaction: Achieve a customer satisfaction score of 90% or higher based on clientfeedback and surveys.

Compliance: Ensure 100% compliance with internal policies and regulatory requirements, withno major audit findings.

Team Performance: Contribute to developing and maintaining a high-performing team with atarget of 90% of team members meeting or exceeding performance expectations.

Process Improvement: Support the implementation of at least two significant processimprovement initiatives per year that result in measurable efficiency gains.

What we're looking for

Bachelor's degree in Finance, Business Administration, or a related field.

Minimum of 3-5 years of experience in trade finance, supply chain financing, or a related area.

Strong understanding of supply chain financing and trade finance products.

Excellent analytical and problem-solving skills.

Proficiency in MS Office Suite (Excel, Word, PowerPoint).

Strong attention to detail and accuracy.

Ability to work independently and as part of a team.

Excellent communication and people skills.

Knowledge of relevant regulatory requirements and industry best practices.

Preferred Qualifications:

Experience with supply chain financing software and systems.

Professional certification in supply chain financing (e.g., CSCF) or trade finance (e.g., CDCS, CITF)is a plus.

Unlock job insights

Salary match Number of applicants Skills match

Banking & Financial Services More than 10,000 employees

Established in August 1975, AmBank Group is one of the largest banking groups in Malaysia by market capitalization and comprises AMMB Holdings Berhad and its subsidiaries:

At AmBank Group, our people are the reason for our achievements today.

We believe in diversity and creativity. We look for energy, deep passion and an unwavering drive to excel. We want motivated, agile and ambitious young individuals to join us in building a first-class team to deliver excellence within a dynamic and results-oriented environment.

Adding greater value to this one-stop financial hub is the Group’s strategic partnership with Australia and New Zealand Banking Group Ltd (ANZ), one of Australia’s leading financial institutions, International Assurance Group (IAG) and MetLife, Inc. providing the synergy of a wide network, regional presence, and international banking and financial services expertise.

Established in August 1975, AmBank Group is one of the largest banking groups in Malaysia by market capitalization and comprises AMMB Holdings Berhad and its subsidiaries:

At AmBank Group, our people are the reason for our achievements today.

We believe in diversity and creativity. We look for energy, deep passion and an unwavering drive to excel. We want motivated, agile and ambitious young individuals to join us in building a first-class team to deliver excellence within a dynamic and results-oriented environment.

Adding greater value to this one-stop financial hub is the Group’s strategic partnership with Australia and New Zealand Banking Group Ltd (ANZ), one of Australia’s leading financial institutions, International Assurance Group (IAG) and MetLife, Inc. providing the synergy of a wide network, regional presence, and international banking and financial services expertise.