Assistant Manager, Trade Finance, Group Operations

AmBank; Selangor; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Assistant Manager to join their Wholesale Banking Operations team. This role focuses on Trade Finance and Supply Chain Financing, requiring a solid understanding of financial products and exceptional organizational skills. The successful candidate will play a key role in processing transactions, ensuring compliance, and enhancing operational efficiency. With a commitment to excellence and customer satisfaction, this dynamic role offers the opportunity to contribute to a high-performing team within a leading banking institution. If you are passionate about finance and eager to make an impact, this position is perfect for you.

Qualifications

• 3-5 years of experience in trade finance or supply chain financing.
• Strong understanding of trade finance products and regulations.

Responsibilities

• Manage supply chain financing transactions, ensuring compliance and accuracy.
• Collaborate with internal teams to streamline transaction processing.

Skills

Trade Finance

Supply Chain Financing

Analytical Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Education

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Tools

MS Office Suite

Supply Chain Financing Software

Job description

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About the role

We are seeking a motivated and detail-oriented individual to join our Wholesale Banking Operations team within Group Operations as an Assistant Manager specializing in Trade Finance and Supply Chain Financing. The successful candidate will support the processing and management of supply chain financing transactions. This role requires a solid understanding of supply chain financing and trade finance products, strong organizational skills, and the ability to contribute to operational excellence.

What you'll be doing

1. Assist in managing the team responsible for processing supply chain financing transactions, including invoice financing and purchase order financing.
2. Ensure accurate and timely processing of supply chain financing transactions in compliance with internal policies and regulatory requirements.
3. Collaborate with internal teams, including credit, risk, and compliance, to ensure smooth transaction processing and mitigate risks.
4. Monitor and reconcile accounts, ensuring discrepancies are identified and resolved promptly.
5. Maintain up-to-date knowledge of supply chain financing and trade finance products, market trends, and regulatory changes.
6. Provide exceptional customer service to clients, addressing inquiries and resolving issues related to supply chain financing transactions.
7. Prepare and analyze reports on transaction volumes, trends, and performance metrics.
8. Identify and support process improvement initiatives to enhance operational efficiency and effectiveness.
9. Assist in training and mentoring team members to ensure high performance and professional growth.

Performance Metrics Expectations

• Transaction Accuracy: Maintain a transaction accuracy rate of 99% or higher.
• Processing Time: Ensure all transactions are processed within the agreed service level agreements (SLAs), with a target of 95% of transactions processed on time.
• Customer Satisfaction: Achieve a customer satisfaction score of 90% or higher based on client feedback and surveys.
• Compliance: Ensure 100% compliance with internal policies and regulatory requirements, with no major audit findings.
• Team Performance: Contribute to developing and maintaining a high-performing team with a target of 90% of team members meeting or exceeding performance expectations.
• Process Improvement: Support the implementation of at least two significant process improvement initiatives per year that result in measurable efficiency gains.

What we're looking for

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 3-5 years of experience in trade finance, supply chain financing, or a related area.
• Strong understanding of supply chain financing and trade finance products.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent communication and people skills.
• Knowledge of relevant regulatory requirements and industry best practices.

Preferred Qualifications

• Experience with supply chain financing software and systems.
• Professional certification in supply chain financing (e.g., CSCF) or trade finance (e.g., CDCS, CITF) is a plus.

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Banking & Financial Services More than 10,000 employees

Established in August 1975, AmBank Group is one of the largest banking groups in Malaysia by market capitalization and comprises AMMB Holdings Berhad and its subsidiaries:

At AmBank Group, our people are the reason for our achievements today.

We believe in diversity and creativity. We look for energy, deep passion and an unwavering drive to excel. We want motivated, agile and ambitious young individuals to join us in building a first-class team to deliver excellence within a dynamic and results-oriented environment.

Adding greater value to this one-stop financial hub is the Group’s strategic partnership with Australia and New Zealand Banking Group Ltd (ANZ), one of Australia’s leading financial institutions, International Assurance Group (IAG) and MetLife, Inc. providing the synergy of a wide network, regional presence, and international banking and financial services expertise.