Assistant Manager, Technical Support

PROTON Holdings Berhad; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Malaysia's automotive industry seeks an Assistant Technical Manager responsible for supporting the X series model. This role involves managing after-sales performance, providing technical guidance, and fostering team development. Ideal candidates should have an advanced diploma in automotive or mechanical engineering with over 5 years of experience.

Qualifications

• More than 5-8 years in the automotive field.
• Knowledge in automotive to provide technical support.
• Hands-on skills in automotive are an added advantage.

Responsibilities

• Manage after-sales performance (VOR) for the X series.
• Ensure team's timely response to X series model issues.
• Train technical assistants during field visits.

Skills

Technical knowledge sharing

Cost efficiency

Team development

Interpersonal skills

Education

Advanced Diploma in Automotive Engineering

Mechanical Engineering

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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This role focuses on supporting the X series model, with responsibilities centered around cost efficiency, technical knowledge sharing, and team development. Key tasks include managing after-sales performance (VOR), especially for the X series, issuing technical information, and promoting continuous learning through case studies and online troubleshooting sessions. A significant part of the role also involves building people competencies and ensuring effective communication and support for new model-related service activities.

Your Day-to-Day

In charge of the CFT project on daily ISC activity

Monitor daily feedback from the service network for 200 days and take action based on discussions with related parties (manufacturing, 3rd parties, suppliers)

Provide technical direction and information to service outlets on escalated issues

Ensure team's response to X series model issues is timely

Keep the team updated on new models

Limit/monitor/minimize field service visits via feedback/assistance (email, phone, Technical Assistant field visit)

Train technical assistants during field visits on:

Troubleshooting and decision-making

Capturing measurable data and actions during CBJ (Customer-Based Job)

Monitor the current vehicle status at workshops for issues

Publish Technical Instructions for improvements implemented without cost

Ensure consistent methods are used across the service network for issue resolution

Job Requirements:

Advanced Diploma in Automotive Engineering, Mechanical Engineering, or a similar discipline or equivalent.

More than 5-8 years in the automotive field.

Knowledge in automotive to provide technical support and guidance.

Hands-on skill in automotive is an added advantage.

Knowledge in Microsoft Word, Excel, PowerPoint, etc.

Good interpersonal skills and ability to communicate with all levels of management and business associates.

Independent and able to face challenges.

Willing to travel frequently.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Assistant Technical Manager? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Automobile technology that's the pride and symbol of Malaysian innovation and dedication. 1985 marked a momentous year in Malaysia's history when the country's first national car, the Proton Saga, rolled out for the masses. PROTON is more than just a car company as its inception as a key driver of national development has seen the brand accelerate its learning curve through technology transfer with strategic partnerships and technical collaborations.

Today, PROTON continues designing and building cars which has remained an elusive dream for most nations, but made a reality for Malaysia in 1985 and has since been driving the landscape of Malaysia’s automotive industry.

PROTON

Automobile technology that's the pride and symbol of Malaysian innovation and dedication. 1985 marked a momentous year in Malaysia's history when the country's first national car, the Proton Saga, rolled out for the masses. PROTON is more than just a car company as its inception as a key driver of national development has seen the brand accelerate its learning curve through technology transfer with strategic partnerships and technical collaborations.

Today, PROTON continues designing and building cars which has remained an elusive dream for most nations, but made a reality for Malaysia in 1985 and has since been driving the landscape of Malaysia’s automotive industry.

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