Assistant Manager, System & Product Support, Policy Servicing

Great Eastern Life; Kuala Lumpur; On-site; MYR 60,000 - 84,000; Full time

Job summary

Great Eastern Life is seeking an experienced professional for the role of Assistant Manager, System & Product Support in Policy Servicing. The successful candidate will prioritize production defects, support operational issues, and ensure high-quality delivery in a fast-paced environment. This position requires strong communication skills and a background in the insurance industry to facilitate effective customer solutions.

Qualifications

• Possess a tertiary qualification, preferably related to Communications or Management.
• 2-5 years of experience in the insurance industry is necessary.
• Excellent written and verbal communication skills required.

Responsibilities

• Prioritize production defects and data patching to meet customer expectations.
• Coordinate and communicate business issues within the area of responsibility.
• Monitor activities to identify risks and non-compliance issues.

Skills

Communication

Leadership

Interpersonal Skills

Problem Solving

Education

Tertiary qualification in Communications, Management, Business Administration, Insurance, or equivalent certifications

Tools

MS Office

Job description

Job Description - Assistant Manager, System & Product Support, Policy Servicing (2000026V)

Job Number:

2000026V

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. This trust is rooted in Integrity, Initiative, and Involvement — from honest and transparent customer relationships to proactive delivery of the best solutions in life and general insurance.

Integrity, Initiative, and Involvement guide us. They inspire us to do the right thing, lead proactively, and prioritize team success. Our mission is to enhance our customers' lives by understanding their needs and helping them protect what matters most.

We are seeking an experienced professional to join us as an Assistant Manager, System & Product Support, Policy Servicing.

The Role:

• Prioritize production defects and data patching to meet customer or agent expectations
• Assess impacts and provide workarounds for production inquiries, defects, data patching, and data extraction
• Coordinate and communicate business issues within the area of responsibility
• Review and define testing scope for production defect testing
• Implement or achieve milestones for projects and initiatives
• Monitor activities to identify risks and non-compliance issues
• Support the team with daily operational issues
• Perform other ad-hoc tasks as assigned

The Person:

• Possess a tertiary qualification, preferably in Communications, Management, Business Administration, Insurance, or equivalent certifications such as AMII, AAII, FMLI
• Have 2-5 years of experience in the insurance industry
• Experience in system support within Policy Processing or Customer Service is advantageous
• Excellent written and verbal communication skills
• Strong interpersonal and leadership abilities
• Proficient in MS Office
• Capable of producing high-quality work under pressure

Great Eastern Malaysia is committed to Equal Employment Opportunity. All qualified applicants will receive fair consideration for employment.