Assistant Manager, Service Governance

GoGlobal; Subang Jaya; On-site; MYR 50,000 - 75,000; Full time

Job summary

A global professional services leader located in Malaysia is seeking an Assistant Manager, Service Governance. This role entails managing service agreements, overseeing documentation processes, and improving governance frameworks. Ideal candidates have a relevant degree and experience in service governance, with strong skills in process improvement and stakeholder engagement. Join a dynamic team committed to operational excellence.

Benefits

Flexibility in work hours

Opportunities for professional growth

Supportive team environment

Qualifications

• 4–6 years of experience in service governance, contract management, or business operations.
• Proven ability to manage complex documentation processes with attention to detail.
• Demonstrated experience in process improvement and standardization.

Responsibilities

• Oversee the creation and maintenance of Statements of Work (SOWs) and fee schedules.
• Liaise with stakeholders to gather information for SOWs.
• Establish governance processes for consistent application of SOWs.

Skills

Service governance

Documentation management

Stakeholder management

Process improvement

Excellent communication

Education

Bachelor’s degree in Business Administration

Job description

The Assistant Manager, Service Governance, will play a pivotal role in ensuring the effective management, maintenance, and governance of GoGlobal’s Statements of Work (SOW), fee schedules, templates and related commercial documentation. This position is responsible for overseeing the integrity of service agreements, coordinating cross-functional approvals, and driving continuous improvement in governance processes to ensure compliance, transparency, and operational efficiency.

Roles & Responsibilities

1. Service Governance & Documentation

• Oversee the creation, update, and maintenance of Statements of Work (SOWs) and fee schedules, ensuring accuracy, completeness, and alignment with contractual obligations.

• Liaise with internal stakeholders (e.g., Sales, Operations, Finance, Legal) to gather required information, pricing inputs, and service details for new or amended SOWs.

• Coordinate and track the sign-off process for all SOW amendments, ensuring timely approval prior to implementation.

• Maintain the Statement of Work and Fee Template Hub, including version control, document history, and access rights.

2. Template Management

• Design, develop, and manage all templates used within the GBS framework.

• Ensure templates are standardized, user-friendly, and aligned with best practices.

• Regularly review and update templates to meet evolving business needs and support automation opportunities.

• Provide guidance, training, and clear documentation on the use of templates for internal teams.

3. Process Management, Standardization & Improvement

• Establish and enforce governance processes to ensure SOWs, and fee structures and templates are consistently applied across regions and client accounts.

• Identify opportunities for process improvement, automation and enhanced to improve documentation workflows, approval timelines, and template usability.

• Partner with business units to ensure SOW governance, standardized documentation, and template best practices is embedded in project initiation, renewal, and change management processes.

3. Stakeholder Engagement & Coordination

• Serve as a central point of contact for SOW, and fee and template-related queries from internal teams.

• Facilitate cross-departmental collaboration to ensure alignment between service delivery, commercial terms, and client expectations.

• Provide guidance and support to Sales and Account Management teams on SOW governance best practices.

4. Compliance & Audit Support

• Ensure SOWs fee and fee schedules and templates are compliant with internal policies, legal requirements, and contractual commitments.

• Support internal and external audits by providing relevant documentation and governance evidence.

• Bachelor’s degree in Business Administration, Contracts Management, or a related discipline.

• 4–6 years of experience in service governance, contract management, sales support, or business operations, preferably within Business & Corporate Services (BCS) or professional services environments.

• Proven ability to manage complex documentation processes with meticulous attention to detail.

• Strong stakeholder management skills, with the ability to coordinate across multiple functions and geographies.

• Demonstrated experience in process improvement, standardization, and automation.

• Excellent verbal and written communication skills.

ABOUT US

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly

• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout

• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way

• We're global. We offer career opportunities across the world-whether it's new job roles or international locations

• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world

• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success

• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership

• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions

• We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

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