Assistant Manager, Service Delivery: Cloud & IT Operations

Telekom Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Telekom Malaysia is seeking a Client Services SPOC to oversee service assurance and improvement for TM services in Kuala Lumpur. You will prepare monthly performance reports, analyze details, and coordinate service quality improvement plans with clients and TM divisions to maintain networks and value-added services in excellent condition.

Responsibilities include acting as the primary technical operations focal point, coordinating incident, change and DR activities, and creating documentation to

Qualifications

• Bachelor degree in Engineering/IT/SC Comp.
• Min 3 years in Customer Service / Telecommunication / VMware / Microsoft.
• Experience with service assurance and incident management.

Responsibilities

• Act as single point of contact for service support.
• Prepare and present monthly performance reports.
• Coordinate incident, change and problem management, DR activities.
• Track and resolve customer support requests.
• Capacity planning for IT transformation.
• Create/update technical documentation and guidance.

Skills

VMware

Microsoft

Networking

Security

Incident management

Education

Bachelor Degree in IT/Computing

Tools

VMware Cloud

Backup Mgmt

Disaster Recovery

Job description

Telekom Malaysia is seeking a Client Services SPOC to oversee service assurance and improvement for TM services in Kuala Lumpur. You will prepare monthly performance reports, analyze details, and coordinate service quality improvement plans with clients and TM divisions to maintain networks and value-added services in excellent condition.

Responsibilities include acting as the primary technical operations focal point, coordinating incident, change and DR activities, and creating documentation to