Assistant Manager - Service Customer Support

Veralto; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in water technology seeks a Service Operations Manager to oversee a dedicated team. The role involves planning, managing contracts, and improving service operations to enhance customer satisfaction. Ideal candidates will have extensive experience in customer service and team management, with a degree in business or related fields.

Qualifications

• 5+ years in customer service / support.
• Experience in managing a team.
• Knowledge of water analysis technology is a plus.

Responsibilities

• Manage a Service Operations team that includes customer service coordinators and schedulers.
• Prepare weekly order fulfilment plans.
• Plan and ensure timely service contract execution.

Skills

Communication

Negotiation

Interpersonal skills

Team management

Problem-solving

Education

Bachelor’s degree in business

MBA

Job description

Overview

Responsible for managing the Service Operations team that includes on-time service jobs arrangements, fulfillment of service contract requirements, detailed backlog fulfillment planning and precise execution of planned deliverables. The SOM will work closely with internal teams to create strategies that align with the company's goals and ensure on-time service order fulfillment that improves customer experience.

Core Responsibilities

• Manage a Service Operations team that consist of customer service coordinators and schedulers.
• Prepare weekly order fulfilment plans.
• Plan and ensure timely service contract execution as per contract requirements.
• Identify process gap to improve order fulfilment.
  
  

Skills & Competency Requirements -

• Bachelor’s degree in business; MBA is a plus.
• 5+ years in customer service / support.
• Experience in managing a team.
• Knowledge of water analysis technology is a plus.
• Ability to thrive in a dynamic and fast-paced work environment.
• Excellent communication, negotiation, and interpersonal skills.
  
  

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.