Assistant Manager/Senior Executive, Operations, Regional Health System Office(7156)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Pasir Panjang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A prominent healthcare organization in Malaysia is seeking a candidate to lead community care team operations, focusing on enhancing health and engaging with community partners. The ideal candidate should have a Bachelor's degree and at least 2 years of relevant experience in healthcare or operations. Strong writing, communication, and interpersonal skills are essential for managing feedback and improving patient experience.

Qualifications

• Relevant experience in healthcare or operations-related environments.
• Minimum 2 years of experience.

Responsibilities

• Support community care team operations to promote healthy lifestyles.
• Engage and collaborate with community partners.
• Plan operations and monitor data and workload.
• Enhance community operations and pilot new programs.
• Manage feedback and improve patient experience.

Skills

Writing skill

Communication skill

Interpersonal skill

Strong sense of responsibility

Education

Bachelor Degree

Job description

Overview
Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Transition care programme
• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

• Bachelor Degree
• With relevant experience in healthcare, operations related and/or customer service environment
• Minimum 2 years of experience
• Writing skill
• Communication skill
• Interpersonal skill
• Strong sense of responsibility and ability to manage complaints and feedback