Assistant Manager - Retail and Sales Operations (Elemis)

L'Occitane; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the beauty sector is seeking an Assistant Manager - Retail and Sales Operations to oversee store performance, manage sales strategies, and enhance customer service. This role requires a strong background in retail management, operational efficiency, and team leadership. The candidate will be instrumental in achieving sales targets and ensuring a high level of customer service, while also supporting store audits and training initiatives for the retail team.

Qualifications

• Minimum of 3-5 years of experience in retail operations or sales management.
• Proven track record of contributing to sales growth and achieving performance targets.
• Strong verbal and written communication skills.

Responsibilities

• Oversee daily operations of retail stores and ensure compliance with brand standards.
• Set sales targets and execute sales strategies to drive revenue growth.
• Conduct performance reviews for retail staff.

Skills

Customer Service Excellence

Sales Performance Tracking

Team Management

Operational Efficiency

Inventory Management

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Job description

Assistant Manager - Retail and Sales Operations (Elemis)

Add expected salary to your profile for insights

The Assistant Manager - Retail and Sales Operations (Elemis) supports the Brand Manager in overseeing day-to-day retail operations and ensuring the achievement of sales targets across multiple channels including stand-alone boutiques, Sephora and hotel spas. This role involves store performance management, sales strategy execution, and operational efficiency while ensuring a high level of customer service and brand consistency. The Assistant Manager collaborates with store teams, cross-functional departments, and the Brand Manager to help drive business growth and optimize retail processes.

You will play an important role, such as:

Operational Efficiency: Oversee the daily operations of retail stores, ensuring all processes are efficient, and aligned with company policies and standards.

Store Performance Monitoring: Support in monitoring the performance of retail stores by tracking sales, inventory levels, and operational KPIs.

Store Audits: Conduct regular store visits and audits to ensure compliance with brand standards, visual merchandising guidelines, and operational best practices.

2. Sales Strategy Execution:

Sales Targets: Set the sales targets, execute sales strategies to meet or exceed sales targets across multiple locations, supporting the Brand Manager in driving revenue growth.

Promotional Activities: Support in implementing promotional activities, in-store campaigns, and sales events, ensuring alignment with marketing strategies and business objectives.

Sales Performance Tracking: Track daily, weekly, and monthly sales performance, providing insights and recommendations to the Brand Manager for improvement.

3. Team Support and Leadership:

Team Management Support: Oversee and mentor store managers and retail teams to ensure they are well-equipped to meet performance goals. Lead sales meetings with store managers and retail team to understand the performance and support the action plans.

Training and Development: Help in identifying training needs for staff, and support the implementation of development programs that enhance their skills in customer service, sales techniques, and operations.

Performance Feedback: Conduct performance reviews for retail staff, offering feedback and guidance to help teams improve their performance.

4. Customer Experience Enhancement:

Customer Service Excellence: Ensure that stores maintain a high standard of customer service and consistently deliver a positive shopping experience for all customers.

Customer Feedback: Gather and analyze customer feedback to identify areas for improvement in customer service and in-store experience.

Loyalty and Retention Programs: Support the retail teams to manage and promote customer loyalty programs to drive repeat business and enhance customer retention.

5. Inventory and Stock Management:

Inventory Oversight: Monitor inventory levels, ensuring accurate stock management, and coordinating with supply chain teams to maintain optimal stock levels in all stores.

Product Availability: Work with store teams to ensure product availability, timely restocking, and merchandising that maximizes sales opportunities.

6. Cross-Functional Collaboration:

Marketing and Visual Merchandising: Collaborate with the marketing and visual merchandising teams to ensure that in-store promotions are well executed and displays align with company objectives and branding. Work closely with marketing for trade marketing mechanics.

Coordination with HR: Work with the HR team to support the recruitment, onboarding, and training of retail staff, ensuring that team members are properly equipped to perform their roles.

7. Budget and Financial Management:

Support Financial Management: Assist the Brand Manager in managing retail budgets, including store-level operating expenses, promotional costs, and payroll.

Cost Control: Help monitor operational costs and identify opportunities to improve profitability by streamlining processes and controlling expenses.

Sales Reporting: Provide financial and sales reports to the Brand Manager, offering insights on areas of improvement and opportunities for cost-saving.

8. Store Expansion and New Store Openings:

Support New Store Openings: Plan and execute new store openings, including preparation, staffing, and the setup of retail operations.

Launch Support: Work closely with the Brand Manager and cross-functional teams to ensure the smooth launch of new stores, meeting timelines, and operational standards.

Competitor Tracking: Monitor competitor activities and trends across all relevant sales channels, covering pricing, promotions, launches, and merchandising.

Market Trends: Stay up to date on industry movements, customer behaviour, and emerging opportunities across skincare, wellness, and luxury beauty sectors.

Insight Sharing: Consolidate and share findings with the Brand Manager and relevant stakeholders to support strategic planning, marketing alignment, and commercial agility.

Job Requirement :

Bachelor’s degree in Business Administration, Retail Management, Sales, or a related field.

Minimum of 3-5 years of experience in retail operations or sales management, preferably in a supervisory or assistant manager role.

Strong understanding of retail operations, customer service best practices, inventory management, and visual merchandising.

Proven track record of contributing to sales growth and achieving performance targets in a retail environment

Passion for delivering excellent customer service and enhancing the overall customer experience.

Experience in team management, with the ability to motivate, mentor, and support retail teams to achieve their goals.

Ability to analyze sales data, monitor store performance, and provide actionable recommendations for improvement.

Strong verbal and written communication skills, with the ability to collaborate effectively across departments.

Excellent time management and organizational abilities, with the capability to manage multiple projects and deadlines.

Brings a positive, professional attitude with high EQ; able to handle pressure gracefully, resolve conflicts, and build trusted team dynamics.

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How many years of retail management experience do you have? What's your expected monthly basic salary? How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

L’OCCITANE en Provence make life beautiful

Since 1976, we’ve been producing and selling beauty, skincare, and well-being products with the intention of sharing nature’s wonders with the world. Our ambition? To not just sustain the land, but to regenerate eco-systems.

We always do our best to create positive change for the world, and we’ll continue to try and inspire others to do the same.

With the upmost respect for the nature that inspires us, we’re sustainable at heart

We use traceable, sustainably sourced ingredients, making sure plants are cultivated and harvested without harm to the environment or local biodiversity.

L’OCCITANE en Provence make life beautiful

Since 1976, we’ve been producing and selling beauty, skincare, and well-being products with the intention of sharing nature’s wonders with the world. Our ambition? To not just sustain the land, but to regenerate eco-systems.

We always do our best to create positive change for the world, and we’ll continue to try and inspire others to do the same.

With the upmost respect for the nature that inspires us, we’re sustainable at heart

We use traceable, sustainably sourced ingredients, making sure plants are cultivated and harvested without harm to the environment or local biodiversity.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as an Assistant Store Manager