Assistant Manager, Release, Demand and Incident Management

Daimler Trucks North America LLC; Puchong; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in the automotive industry is seeking an Assistant Manager for Release, Demand, and Incident Management. This role involves overseeing system changes and incident management processes, focusing on efficient planning and stakeholder communication. Candidates should have a relevant degree and experience in project coordination.

Qualifications

• 4-5 years of experience in release, demand, and incident management.
• Experience in international projects and coordination across teams.

Responsibilities

• Lead the planning and coordination of system changes.
• Manage intake, evaluation, and prioritization of demands.
• Log, categorize, and resolve incidents per SLA.

Skills

Project Management

Analytical & Problem-Solving

Communication

Proactive & Self-Motivated

Organizational Skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

SCRUM

SAFe

JIRA

Confluence

ServiceNow

Job description

Job Description - Assistant Manager, Release, Demand and Incident Management (MER0003OFL)

Assistant Manager, Release, Demand and Incident Management
Group: Mercedes-Benz Group AG

Description

We are seeking a detail-oriented and process-driven Release, Demand and Incident specialist to lead the end-to-end planning and coordination of SPM@Asia system changes and releases across Mercedes Benz Parts and logistics systems. This role also owns the incident management process, ensuring timely resolution of SPM@Asia related incidents.

Responsibilities & Key Outcomes:

Release & Change Management:

• Plan and manage release cycles for SPM@Asia.
• Ensure releases comply with change management processes, assessing operational risk, impact, and readiness.
• Maintain a release calendar and communicate transparently with stakeholders.
• Lead release planning meetings and change assessments.
• Coordinate with Line Function Lead, MBRDI, Global team for deployment with minimal impact.
• Monitor post-release stability, log issues, and lead root cause analysis.

Demand Management:

• Manage intake, evaluation, and prioritization of demands, including system enhancements and change requests.
• Facilitate prioritization workshops with business and IT leads.
• Support budgeting and resource planning based on demand analysis.
• Lead response to high-priority incidents, assembling technical teams for resolution.
• Communicate effectively with stakeholders and provide updates to management.
• Escalate issues per SLAs and business impact.

Process Management:

• Log, categorize, prioritize, and resolve incidents per SLA.
• Document incidents and analyze trends for improvements.
• Facilitate post-incident reviews and implement corrective actions.
• Work with problem management to identify root causes.
• Review and improve incident management processes and tools.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 4-5 years of experience in release, demand, and incident management.
• Experience in international projects, project management, and coordination across teams.

Skills & Knowledge

• Project Management: Experience as a sub-project lead in SAP projects, coordinating global teams, familiar with SCRUM, SAFe, JIRA, Confluence, ServiceNow.
• Analytical & Problem-Solving: Strong analytical skills, detail-oriented, critical thinking.
• Communication: Excellent verbal and written skills for diverse audiences.
• Proactive & Self-Motivated: Initiative-driven, adaptable to change.
• Organizational Skills: Effective planning and multitasking abilities.