Assistant Manager, Record Management

Job Description - Assistant Manager, Record Management (240001IB)

Job Number:

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust isIntegrity, Initiative,andInvolvement– from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative,andInvolvementis what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as anAssistant Managerfor the Record Management team.

Job Purpose

To provide managerial support for department’s daily processing in Documents Management, administrative support and subject matter expert for project(s) in ensuring compliance to Company also departmental procedure, policy and guidelines.

The Role:

• Supervising and monitor staff productivity during day to day tasks in order to ensure department’s performance are optimized and SLA can be delivered.
• Acts as the BCM Coordinator and manages the documentation analysis for monthly reporting.
• To update department Standard Operating Procedures by ensuring all staffs adhere the department process and guidelines.
• To prepare and analyze of department performance, budget and manpower resources.
• To manage cross departments requirement for imaging and destruction services and managing overall workflow within the department.
• To evaluate employee performance by conducting staff appraisal, review and set their KPI with superior.
• To identify training needed by the staff and make sure all staff can meet the department’s objective.
• To prepare any reports and statistic related to Record Management Units.
• To prepare Yearly Outsourcing Assessment report and anything related to outsourcing.
• Appointed personnel to manage department asset and stationery.
• Provides administrative support for warehouse storage tendering process.
• Provides continuous process improvement in addressing risk and compliance beside remain relevancy.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns /risks and proactively shares best risk management practices.
• Other responsibilities entailed.

The Person:

• Preferable qualification in Statistics, Records Management, Information Management, Knowledge Management, Business Administration.
• Minimum 4 years working experience in insurance industry which experience in records management would be an advantage.
• Leadership, problem solving, interpersonal skills, communication skills, analytical thinking, planning and organizing.
• Communication skill, with ability to communicate at all levels.
• Ability to produce high quality work under pressure.
• Ability to translate business issues/challenges into effective/creative program solutions.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity:Great Eastern Life Malaysia

Employment Type:Permanent

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies:Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.