Assistant Manager, Property Management & Customer Service

Wing Tai Properties Limited; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

Wing Tai Malaysia Property Management Sdn Bhd seeks an Assistant Manager in Property Management & Customer Service to oversee operations and enhance customer experiences for residential properties. The ideal candidate will have a diploma/degree, managerial experience, and a strong focus on customer satisfaction. This full-time role offers competitive pay, benefits, and opportunities for professional development.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive medical coverage

Opportunities for career advancement

Supportive work environment

Work-life balance

Qualifications

• 3-4 years of managerial experience in Property Management & Customer Service.
• Knowledge in Building Maintenance & Management.
• Familiarity with property or defect management platforms.

Responsibilities

• Attend to customer feedback and ensure resolution satisfaction.
• Initiate Pre-Handover inspection process.
• Organize weekly meetings with departments and contractors.

Skills

Communication

Interpersonal skills

Leadership

Problem-solving

Attention to detail

Education

Diploma/Degree in Property Management/Real Estate

Job description

Assistant Manager, Property Management & Customer Service

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As an Assistant Manager of Property Management & Customer Service with Wing Tai Malaysia Property Management Sdn Bhd, you will play a crucial role in overseeing the day-to-day operations and enhancing the customer experience for our residential property portfolio in Bukit Mertajam, Penang. This is a full-time position that offers a dynamic and rewarding career with a leading property management firm.

Key responsibilities

• Attend to customer feedback professionally in compliance with company standards and ensure resolution satisfaction within company KPIs.
• Initiate Pre-Handover inspection process & coordinate meetings with departments and contractors to ensure properties are prepared and compliant for timely Vacant Possessions (VP).
• Ensure all Handover Kits and VIP procedures, including documents, are thoroughly prepared in advance to facilitate smooth handovers.
• Organize weekly meetings with relevant departments and main contractors to monitor defect complaints and ensure timely resolution.
• Establish strong relationships with customers/residents.
• Source and coordinate with vendors or contractors for building maintenance and repairs.

What we're looking for

• Diploma/Degree in Property Management/Real Estate, Building Management, or equivalent.
• 3-4 years of managerial experience in Property Management & Customer Service, managing high-rise residential developments and gated communities.
• Knowledge in Building Maintenance & Management, good communication and interpersonal skills, leadership, organization skills, and ability to work independently.
• Familiarity with property or defect management platforms, handling customer complaints, and problem-solving skills. In-depth understanding of SMA 2013, thoroughness, and attention to detail. Strong knowledge of Housing Development Act & current trends.

What we offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits, including medical coverage and insurance.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.
• Work-life balance.

If you are passionate about property management and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity with Wing Tai Malaysia Property Management Sdn Bhd. Apply now to start your rewarding career in residential property management.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years of experience do you have as an assistant property manager?
• Do you have customer service experience?
• How many years of experience do you have in the real estate industry?
• Which languages are you fluent in?
• How much notice are you required to give your current employer?

Wing Tai Malaysia Property Management Sdn Bhd was incorporated in Malaysia on 20 December 1995. Its main activities include project management and property maintenance. It is a subsidiary of Wing Tai Malaysia Sdn Bhd. The company has built a strong reputation through successful projects across landed and stratified residential, commercial, and industrial properties.

What can I earn as an Assistant Property Manager?