Assistant Manager, Property Management & Customer Service

Wing Tai Malaysia Property Management Sdn Bhd; Bukit Mertajam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management firm in Bukit Mertajam is seeking an Assistant Manager. You will oversee operations and enhance customer experiences for their residential properties. Ideal candidates have a diploma or degree in a related field and several years of management experience. Join a supportive team and enjoy competitive salary and benefits.

Benefits

Competitive salary and performance-based bonuses

Comprehensive benefits package, including medical coverage

Opportunities for career advancement

Supportive work environment

Work-life balance

Qualifications

• 3-4 years experience in a managerial role in Property Management.
• Knowledge in Building Maintenance & Management.
• Familiar with defect management processes.

Responsibilities

• Oversee day-to-day operations of property management.
• Manage customer feedback and ensure satisfaction.
• Coordinate property inspections and handovers.

Skills

Communication

Interpersonal Skills

Leadership

Organization

Problem Solving

Education

Diploma/Degree in Property Management/Real Estate

Tools

Property Management Platform

Job description

The opportunity

As an Assistant Manager of Property Management & Customer Service with Wing Tai Malaysia Property Management Sdn Bhd, you will play a crucial role in overseeing the day-to-day operations and enhancing the customer experience for our residential property portfolio in Bukit Mertajam, Penang. This is a full-time position that offers a dynamic and rewarding career with a leading property management firm.

Key responsibilities

• Attend to customer's feedback professionally in compliance with company standards and ensure resolved satisfactory within company assigned KPIs
• Initiate Pre-Handover inspection process & coordinate meeting with departments and contractors to ensure the properties are prepared and compliant for timely Vacant Possessions (VP).
• Ensured all the Handover Kit and VIP procedure including document were thoroughly prepared in advance, to facilitate a smooth and organized handover to customer
• Organized weekly meeting with relevant the departments and the main contractor to monitor the status of defect complaints and ensure timely resolution within the timeframe
• Establish strong relationship with customers/residents
• Source and coordinate with vendor or contractor for building maintenance and repair work

What we're looking for

• Diploma/Degree in Property Management/Real Estate, Building Management or equivalent required
• 3-4 years experience in managerial role in Property Management & Customer Service, managed of high rise residential development and gated community
• Knowledge in Building Maintenance & Management, good communication and interpersonal skill, leadership, organization skill, and able to work independently
• Familiar in property or defect management platform, handling customer complaint and good problem resolving skill. In-dept understanding of SMA 2013, thoroughness and eye of detail, strong in Housing Development Act & trend

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical coverage and insurance
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance

If you are passionate about property management and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity with Wing Tai Malaysia Property Management Sdn Bhd. Apply now to take the first step towards a rewarding career in the dynamic field of residential property management.