Assistant Manager, Product

CTOS; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in digital credit solutions is seeking an Assistant Manager, Product to enhance user experience and manage product lifecycles. The ideal candidate will have a Bachelor’s degree and at least 4 years of product management experience. Responsibilities include overseeing implementation, optimizing products based on feedback, and maintaining thorough documentation. Strong problem-solving skills and familiarity with agile methodologies are essential, and proficiency in tools like Jira and Figma is preferred.

Qualifications

• Proven experience in product management with a focus on implementing product life cycles.
• Minimum 4 years of relevant experience in product management.
• Strong analytical and data-driven decision-making capabilities.

Responsibilities

• Oversee product implementation from start to finish, ensuring on-time delivery and quality.
• Enhance existing products based on user feedback and data analysis.
• Maintain product documentation and ensure accessibility.

Skills

Problem-solving skills

Communication

Interpersonal abilities

Attention to detail

Agile methodologies knowledge

Education

Bachelor’s Degree in Business, Computer Science, Marketing, or Engineering

Tools

Jira

Confluence

Figma

Miro

Excel

Google Sheets

Job description

CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.

Are you passionate about building great products and delivering exceptional user experiences?

We are looking for a driven and detail-oriented Assistant Manager, Product to join our team. In this role, you’ll play a key part in the successful implementation, enhancement, and lifecycle management of our products. You’ll also collaborate across teams to ensure our solutions meet customer needs and business objectives. If you thrive in a fast-paced environment and enjoy turning ideas into impactful product outcomes, we’d love to hear from you!

Here's How You Will Add Value:

Product Implementation & Oversight

• End-to-end product implementation process, ensuring projects are delivered on time and meet quality standards.
• Identify and resolve any issues that arise during or after implementation.

Product Improvement

• Enhance existing products by gathering feedback, analyzing data, and proposing innovative solutions to optimize user experience and performance.

Documentation & Policies

• Develop and maintain comprehensive product documentation, including user manuals, technical specifications, and internal policies, ensuring accuracy and accessibility.

Enquiries & Complaints Handling

• Key point of contact for product-related inquiries and complaints, providing timely and effective resolutions while maintaining a high level of customer satisfaction.

What you'll need to succeed:

Qualifications

• A Bachelor’s Degree in Business, Computer Science, Marketing, Engineering, or related field.

Work Experience

• Minimum 4 years of relevant experience in product management and/or end-to-end product life cycle implementation

Knowledge, Skills & Competencies

• A proactive individual with strong problem-solving skills.
• Excellent communication and interpersonal abilities.
• A keen eye for detail and a commitment to quality.
• Ability to manage multiple tasks and priorities effectively.
• Familiarity with agile methodologies, scrum ceremonies, and product development cycles.
• Basic understanding of user research, customer journey mapping, and product discovery techniques.
• Experience using tools such as:

-Jira, Confluence, or equivalent (for documentation and backlog management)

-Figma, Miro, or wireframing tools (for collaborating with design)

-Excel, Google Sheets, or basic analytics platforms (for data-driven decision-making)