Assistant Manager, Process Improvements & Partnerships

Hong Leong Bank; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution is seeking an Assistant Manager for Process Improvements & Partnerships in Kuala Lumpur. This role involves facilitating product cross-selling, managing projects for operational efficiency, and collaborating with multiple stakeholders to improve banking services. The ideal candidate is a Malaysian citizen with a Bachelor's degree in Business and strong analytical and communication skills.

Qualifications

• Malaysian citizen.
• Strong business acumen, financial discipline, and analytical skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist in creating a platform for PFS product cross-selling.
• Revamp onboarding process to address friction points.
• Manage projects across multiple products and channels.

Skills

Business acumen

Financial discipline

Analytical skills

Interpersonal skills

Communication skills

Stakeholder management

Education

Bachelor’s degree in Business or related field

Job description

Assistant Manager, Process Improvements & Partnerships

Job Responsibilities

1. Assist in creating a platform and proposition to facilitate PFS product cross-selling.
2. Revamp and simplify the onboarding process, addressing potential friction points from front liners.
3. Collaborate with product managers, branches, and the credit department to meet clients' needs, including creating efficient application and approval processes for existing BCB/PFS clients.
4. Act as the main contact for cross-functional marketing, product development, and bundling initiatives.
5. Coordinate with external channels and internal partners to facilitate communication and collaboration.
6. Manage projects across multiple products and channels with attention to detail, ensuring flawless execution through audits.

Team Responsibilities

1. Work with product teams and stakeholders to ensure development and initiatives stay on track.
2. Partner with marketing to create opportunities and initiatives that meet revenue and efficiency goals.
3. Support budget setting, tracking, and invoice reconciliation across products and channels.

Organizational Responsibilities

1. Collaborate with Credit, PFS, and BCB stakeholders to create a unified solution that balances risk and return sustainably.
2. Prioritize the long-term interests of Hong Leong Bank over short-term gains.

Qualifications

• Malaysian citizen.
• Bachelor’s degree in Business or related field.
• Strong business acumen, financial discipline, and analytical skills.
• Excellent interpersonal and communication skills.
• Team player with leadership qualities.
• Stakeholder management skills.

About Hong Leong Bank

Hong Leong Bank is a leading financial institution in Malaysia with over a century of entrepreneurial heritage. We provide comprehensive financial services with a digital-first approach, recognized for our innovation in making banking simpler and more accessible. Our services span nationwide in Malaysia and extend regionally to Singapore, Hong Kong, Vietnam, Cambodia, and China.

We value diversity, inclusion, and merit, aiming to attract top talent and foster lifelong learning. Join us to realize your full potential.