Assistant Manager _Policy Servicing-Party Alteration

Job Description - Assistant Manager _Policy Servicing-Party Alteration (220001Z5)

Assistant Manager _Policy Servicing-Party Alteration (Job Number: 220001Z5)

Assistant Manager, Party Alteration

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. This trust is founded on Integrity, Initiative, and Involvement — from honest and transparent customer relationships to proactive service delivery in both life and general insurance.

Integrity, Initiative, and Involvement guide us. They drive us to do the right thing, lead proactively, and prioritize collective success. Our mission is to make life great for our customers by understanding their needs and helping them protect what matters most.

As a purpose-driven organization committed to excellent service and support, we seek an experienced professional for the role of Assistant Manager, Party Alteration.

The Role:

1. Be a staff member of the Party Alteration Team, handling processing of Person Alterations, Policy Assignments, and CRS/FATCA transactions. Provide technical guidance to junior team members to meet targeted Turn Around Time and Service Level Agreements, and assist the Manager in leading or participating in projects to achieve departmental and organizational goals.
2. Process policyholder applications within authorized limits.
3. Handle complex transactions by analyzing issues, identifying root causes, and providing recommendations.
4. Respond to all customer (internal/external), agent, and vendor inquiries and complaints, monitor until resolution, understand root causes, and implement preventive measures.
5. Serve as Subject Matter Expert (SME) for processing Person Alterations, Policy Assignments, and CRS/FATCA transactions.
6. Guide junior team members technically, ensuring compliance with TAT and SLA targets.
7. Participate actively in projects and initiatives aligned with departmental and organizational goals.
8. Assist the Manager in task execution, reporting progress and status.
9. Consider business and regulatory compliance risks, taking appropriate mitigation actions.
10. Stay informed on industry trends, regulatory changes, emerging threats, and technologies to understand risks and enhance safeguards.
11. Identify potential risks or concerns and share best practices proactively.
12. Perform any other ad-hoc tasks or assignments as directed by superiors or management.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants will receive fair consideration.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

Note for Recruitment Agencies: We do not accept unsolicited resumes. Please do not forward resumes via email or to employees. We are not responsible for any fees related to unsolicited resumes.

About Great Eastern

Established in 1908, Great Eastern places customers at the core of everything. Our culture, guided by our core values of Integrity, Initiative, and Involvement, reflects our commitment to doing our best for customers sustainably.

We promote inclusivity and equal opportunity, encouraging all employees to excel and contribute to innovative insurance solutions.

Since 2018, we have been a signatory to the UN Principles of Sustainable Insurance, integrating ESG considerations into our operations and investments, and actively working towards a low-carbon economy, healthier lives, and responsible business practices.

The Person:

• Degree in Business Administration, Finance, or related fields.
• Majoring in Insurance or Finance is an advantage.
• Professional qualifications such as AMII/ACII, FLI, Six Sigma (Green/Black Belt) are advantageous.
• Minimum 5-7 years of experience, including 2-3 years in a team leader or senior role.
• Strong interpersonal and communication skills.
• Proactive, independent, and able to work under pressure.
• Ability to translate business challenges into effective solutions.
• High integrity, accountable, and team-oriented attitude.
• Initiative to improve processes and adaptability to change.