Assistant Manager, Policy Servicing_Minor Alteration

Great Eastern Life; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Join a leading insurer as an Assistant Manager in Policy Servicing, where you will oversee minor policy alterations and provide support to junior team members. Ideal candidates will have a degree in Finance or Business and extensive experience in insurance. Drive your career with Great Eastern Life, where integrity and transparency guide our values.

Qualifications

• Minimum 5-7 years of relevant experience including 2-3 years in a team leader or senior role.
• Insurance experience preferred.
• Ability to produce high-quality work under pressure.

Responsibilities

• Process minor policy alterations such as withdrawals, surrenders, and loans.
• Provide technical guidance to junior team members.
• Address customer inquiries and recommend solutions.

Skills

Strong communication skills

Teamwork

Problem-solving

Adaptability

Education

Degree in Business Administration, Finance, or related fields

Professional qualifications (AMII/ACII, FLI, Six Sigma)

Job description

Job Description - Assistant Manager, Policy Servicing_Minor Alteration (240001RE)

Job Number:

240001RE

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a legacy of trust with our customers across generations. Our foundation is built on Integrity, Initiative, and Involvement, guiding us to treat every customer relationship with honesty and transparency, and to proactively deliver the best solutions in life and general insurance.

If you seek an exciting career with growth opportunities, we invite you to join our team as an Assistant Manager in the Policy Servicing_Minor Alteration team.

Job Purpose

This role involves processing minor policy alterations such as full/partial withdrawals, surrenders, policy loans, stop payments, and unsuccessful direct debits. The role includes providing technical guidance to junior team members, ensuring adherence to turnaround times and service level agreements, and supporting project initiatives to achieve departmental and organizational goals.

The Role:

• Process policyholder applications within authority limits.
• Handle complex transactions, analyze issues, identify root causes, and recommend solutions.
• Address customer, agent, and vendor inquiries and complaints, monitor resolutions, and implement preventive measures.
• Serve as Subject Matter Expert (SME) for processes including withdrawals, surrenders, policy loans, stop payments, rider/bonus surrender, and payout processes.
• Provide technical guidance to junior team members to meet processing targets.
• Participate in projects and initiatives aligned with departmental goals.
• Assist the Manager with assigned tasks, report progress, and manage risks related to compliance and regulations.
• Stay informed on industry trends, regulatory changes, and emerging risks to safeguard the company.
• Highlight potential risks and share best practices for risk management.
• Perform other responsibilities as required.

The Person:

• Degree in Business Administration, Finance, or related fields; insurance or finance major is a plus.
• Professional qualifications such as AMII/ACII, FLI, Six Sigma (Green/Black Belt) are advantageous.
• Minimum 5-7 years of relevant experience, including 2-3 years in a team leader or senior role; insurance experience is preferred.
• Strong communication skills and the ability to produce high-quality work under pressure.
• Ability to translate business challenges into effective solutions.
• High integrity, accountability, teamwork, initiative, and adaptability.

Great Eastern Malaysia is an equal opportunity employer, committed to fair employment practices.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

About Great Eastern

Founded in 1908, Great Eastern is a leading insurer in Singapore and Malaysia, with over S$100 billion in assets and more than 16 million policyholders. We operate through multiple distribution channels and have a strong presence in Southeast Asia. Our financial strength is rated AA- by S&P Global Ratings. As a subsidiary of OCBC Bank, we benefit from stability and a strong regional presence.

Note to recruitment agencies: We do not accept unsolicited resumes. Please refrain from sending resumes to our email or employees. We are not responsible for any fees related to unsolicited resumes.