Assistant Manager, Platform Quality & Experience

GrabTaxi Holdings Pte. Ltd.; Selangor; On-site; MYR 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company that is a leader in Southeast Asia's tech landscape. As part of the Platform Quality & Experience team, you will play a pivotal role in enhancing user interactions and ensuring a seamless experience for all stakeholders. Your analytical skills will be put to the test as you identify areas for improvement and implement strategic initiatives. This role offers a unique opportunity to collaborate across teams and contribute to the company's mission of empowering communities through technology. If you're passionate about user experience and data-driven decision-making, this is the perfect opportunity for you.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible Work Arrangements

Parental Leave

Birthday Leave

Volunteering Leave

Grabber Assistance Programme

Qualifications

• 5+ years in Strategy, Business Analysis, or Consulting.
• Ability to interpret data and implement improvement plans.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Analyze user journey using real-time feedback for improvements.
• Drive project rollouts to enhance user experience.
• Strategically plan and execute initiatives for platform quality.

Skills

Strategic Planning

Business Analysis

Stakeholder Management

Data Interpretation

SQL

Excel

Google Sheets

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations, ensuring that each interaction is smooth and consistent. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.

You will report to Manager, Platform Quality & Experience and work onsite.

Get to Know the Role

The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations, ensuring that each interaction is smooth and consistent. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.

You will report to Manager, Platform Quality & Experience and work onsite.

The Critical Tasks You Will Perform

1. Undertake a comprehensive analysis of the user journey, including using real-time, on-ground feedback to pinpoint areas for improvement.
2. Drive project rollouts across teams, ensuring they meet quality standards and enhance user experience.
3. Adopt a strategic approach in carrying out tasks, involving planning, envisioning, and executing initiatives that improve platform quality and user experience over both the immediate and long term.

What Essential Skills You Will Need

• A minimum of 5 years’ experience in Strategy, Business Analysis, or Consulting is highly valued.
• A proven ability to interpret data, identify gaps within current processes, and devise and implement strategic improvement plans are critical requisites for this role.
• Exceptional stakeholder management and communication skills are necessary.
• Proficiency in SQL, Excel, and Google Sheets is required for managing and analyzing data effectively.

Life at Grab

We care about your well-being at Grab. Here are some of the global benefits we offer:

• Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands is made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.