Assistant Manager, Platform Operations Strategy

Grab; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Southeast Asian superapp is seeking a Platform Quality & Experience professional in Petaling Jaya. This role involves analyzing user journeys, driving project rollouts, and implementing strategic improvements. The ideal candidate will have significant experience in strategy or consulting and proficiency in data management tools. The company offers competitive benefits including insurance and flexible work arrangements.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental leave

Birthday leave

Volunteering leave

Qualifications

• Minimum of 5 years' experience in Strategy, Business Analyst or Consulting.
• Ability to identify gaps and devise improvement plans.
• Exceptional stakeholder management and communication skills.
• Proficiency in SQL, Excel, and Google Sheets.

Responsibilities

• Analyze the user journey using real-time feedback.
• Drive project rollouts to enhance user experience.
• Plan and execute initiatives for quality improvement.

Skills

Data interpretation

Stakeholder management

Communication

SQL

Excel

Google Sheets

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations, ensuring that each interaction is smooth and consistent. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.

You will report to Manager, Platform Quality & Experience and working onsite

Get to Know the Role

The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations, ensuring that each interaction is smooth and consistent. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.

You will report to Manager, Platform Quality & Experience and working onsite

The Critical Tasks You Will Perform

• Undertake a comprehensive analysis of the user journey, including using real-time, on-ground feedback to pinpoint areas for improvement.
• Driving project rollouts across teams, ensuring they meet quality standards and enhance user experience.
• Adopt a strategic lens in carrying out tasks, involving planning, envisioning, and executing initiatives that improve the platform quality and user experience over both the immediate and long term.
  
  

Qualifications

What Essential Skills You Will Need

• A minimum of 5 years' experience in Strategy, Business Analyst or Consulting is highly valued.
• A proven ability to interpret data, identify gaps within current processes, and devise and implement strategic improvement plans are critical requisites for this role
• Exceptional skills in stakeholder management and communication are needed
• Proficiency in the use of SQL, Excel and Google Sheets is necessary for managing and analyzing data effectively.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.