Assistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Malaysia; On-site; MYR 25,000 - 45,000; Full time

Job summary

A leading bank in Malaysia is seeking motivated individuals to promote personal loan products and provide exceptional customer service. Responsibilities include developing sales strategies, handling customer inquiries, and ensuring compliance with product representations. This is a great opportunity for those looking to enhance their sales career in the financial sector.

Responsibilities

• Promoting Personal Loan products and cross-selling insurance and credit cards.
• Identifying new sales strategies and supporting sales activities.
• Ensuring excellent customer service and handling complaints efficiently.

Skills

Customer Service

Sales Strategies

Cross Selling

Job description

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.