Assistant Manager, Payment Solutions & Acquisition | Kuala Lumpur, MY

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE

The Assistant Manager of Payment Solutions & Acquisition will provide operational and analytical support for the development, implementation and management of payment solutions and customer acquisition initiatives. This role will assist in market research, product performance tracking and execution of strategic initiatives to enhance SME/Commercial banking payment solutions.

RESPONSIBILITIES

• Assist in the development and execution of payment solutions including business/commercial cards (credit, debit, prepaid and virtual), payment gateways, and merchant solutions.
• Ensure seamless integration of payment solutions with digital banking channels to enhance user experience and efficiency.
• Support the onboarding and operational processes for new payment products and services.
• Monitor digital payment trends and provide insights into innovative solutions to improve customer experience.
• Assist in maintaining product documentation, policies and procedures for payment solutions.
• Support the execution of campaigns and initiatives aimed at acquiring SME/Commercial customers through payment solutions.
• Assist in preparing presentations, proposals and marketing materials for internal and external stakeholders.
• Collaborate with sales and relationship management teams to track customer feedback and improve payment solutions.
• Assist in extraction of customer data to identify acquisition opportunities and optimize engagement strategies.
• Gather and analyze customer data to track product performance, identify trends, and support decision-making.
• Prepare reports on key performance metrics for payment solutions and customer acquisition initiatives.
• Conduct competitor benchmarking and industry research to support strategic recommendations.
• Ensure all payment-related activities align with regulatory requirements and internal policies.
• Work with compliance and risk teams to maintain governance standards for payment solutions.
• Engage legal teams to review and structure agreements with payment schemes and fintech partners to ensure compliance and commercial viability.

• Bachelor's degree in business, finance, banking, economics or a related field.
• 1-3 years of experience in payments, banking, financial services or a related industry.
• Understanding of SME/Commercial banking products and digital payment solutions is an added advantage.
• Strong analytical and problem-solving skills with proficiency in Excel and data visualization tools.
• Detail-oriented with strong organizational and multitasking abilities.
• Good communication and teamwork skills to collaborate across departments.
• Willingness to learn and adapt in a fast-paced environment.