Assistant Manager, Order Management SAP Analyst

Daimler Trucks North America LLC; Puchong; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading company in the automotive industry seeks an Assistant Manager, Order Management SAP Analyst with strong expertise in SAP modules and business analysis. The role involves gathering requirements, engaging stakeholders, and designing solutions to enhance system capabilities, ensuring operational efficiency and effective communication across teams.

Qualifications

• Minimum 4-5 years of experience in a Business Analyst or similar role focused on Sales Order Management within SAP.
• Experience as a sub-project lead in international SAP Billing/FI-CO projects.
• Knowledge of DMS/IMS/DIMS required.

Responsibilities

• Lead requirements gathering and analysis with key stakeholders.
• Assess business challenges and collaborate on solution design.
• Ensure quality assurance through User Acceptance Testing (UAT).

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Education

Bachelor’s degree in business administration, Information Technology, or related field

Tools

JIRA

Confluence

ServiceNow

Job description

Job Description - Assistant Manager, Order Management SAP Analyst (MER0003OFK)

Description

Responsibilities & Key Outcomes:

• Requirement Gathering & Analysis: Lead the process of gathering and analyzing business requirements by engaging with key stakeholders. Translate these requirements into clear, actionable functional specifications to support system implementation and improvements.
• Solution Design: Assess complex business challenges and collaborate with technical teams to design and validate innovative and efficient solutions. Ensure proposed solutions align with business objectives and enhance system capabilities.
• Process Improvement: Continuously evaluate current business processes and systems to identify opportunities for optimization. Recommend and implement process improvements aimed at increasing operational efficiency and effectiveness.
• Stakeholder Engagement: Serve as the primary liaison between business and technical teams, ensuring effective communication, alignment, and understanding throughout the entire project lifecycle. Facilitate discussions to clarify requirements and expectations, ensuring successful project/demand delivery.
• Quality Assurance: Develop comprehensive test cases and oversee User Acceptance Testing (UAT) to ensure that solutions meet business requirements, quality standards, and best practices. Facilitate troubleshooting and validation processes to ensure high-quality deliverables.
• Documentation: Prepare and maintain thorough documentation for all implemented solutions, including process flows, system designs, functional specifications, and user manuals. Ensure all documentation is up-to-date and easily accessible for reference by business and technical teams.

Qualifications

Education & Experience:

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• A minimum of 4-5 years of experience in a Business Analyst, Solution Analyst, or similar role, with a strong focus on Sales Order Management within SAP and hands on experience with SAP Module CRM, ECC & SCM SOp , PI & Interfaces from/to the Custome r. K nowledge of DMS/IMS/DIMS
• Proven experience working on international projects, with a focus on project management and coordination across diverse teams.

Specific Knowledge & Skills:

• Expert Knowledge of SAP Modules: In-depth understanding and hands-on experience with Sales order management, Customer & Vendor Claim, Return, Critical Parts Management and Star Order Plus (SoP) with focus on release, testing and exchange with central governance of Star Order Plus (SoP) application.
• Business Analysis & Solution Design: Demonstrated experience in business analysis, solution design, or a related role, ideally within the automotive industry and with a specific focus on aftersales processes.
• Project management skill: Experience as a sub-project lead in international SAP Billing/FI-CO projects, including the coordination of global, cross-functional teams and the application of both traditional and agile project management methodologies (e.g. SCRUM, SAFe), using tools such as JIRA, Confluence, and ServiceNow
• Analytical & Problem-Solving Skills: Strong analytical capabilities with a keen eye for detail, critical thinking, and problem-solving skills to address complex business challenges.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex concepts clearly and effectively to both technical and non-technical stakeholders.
• Proactive & Self-Motivated: Self-driven, with the ability to take initiative in learning new systems and tools, as well as the ability to adapt to changes in the business environment.
• Organizational Skills: Excellent planning, organizational, and time management abilities, with a proven track record of managing multiple tasks and deadlines efficiently.