Assistant Manager, Operations (Outbound)

Purpose & Overall Relevance for the Organization:

To manage and optimize outbound operations for Own Retail, Franchise, and Wholesale channels, ensuring timely, accurate, and cost-effective order fulfillment. This role plays a key part in upholding delivery excellence, driving warehouse and transport partner performance, stakeholder coordination, vendor KPI verification, and supporting the business in delivering seamless consumer experiences, especially during high-volume campaigns and retail initiatives.

Key Responsibilities:

Primary

1. Ensure timely delivery to meet SCM KPIs, including on-time shipment fulfillment and transport efficiency targets.
2. Manage daily transport arrangements for customer orders and store replenishments, including daily Auto Replenish orders to prevent stock fulfillment delays.
3. Arrange export shipments and coordinate documentation for Interco and overseas customer orders.
4. Optimize outbound delivery performance with cost-saving initiatives, strengthening processes and policies, and leveraging systems.
5. Analyze and coordinate with Customer Service & Sales team for warehouse capacity planning at daily/weekly/monthly Delivery Notes to 3PL Warehouse to maximize outbound capacity and efficiency.
6. Audit on POD.
7. Handle store-to-store transport arrangements, ensuring timely and cost-effective transfers.
8. Handle return shipments and follow up to ensure a smooth reverse logistics process.
9. Investigate and follow up on delivery discrepancies, including short shipments and order mismatches, within the agreed timeline.
10. Raise credit or debit notes when discrepancies occur, such as shortages affecting customer orders.
11. Ensure good warehouse practices are continually maintained to make the “Best in Class” facility in the region.
12. Ensure a continuous creative improvement process through problem identification and problem analysis.
13. Be responsible for vendor KPI performance such as 3PL Warehouse KPIs Performance & Transport Delivery On-time performance, analyze & identify areas of improvement.
14. Monitor the daily performance of transport vendors, including adherence to delivery timelines and service levels.
15. Ensure vendors comply with agreed transport service levels, raising any performance issues for corrective action.
16. Be vigilant in being the gatekeeper in any deviation in process.
17. Constantly analyze the “health” status of the outbound operations with the help of collected data.

Secondary

1. Act as a point of contact for stores regarding delivery schedules and discrepancies.
2. Coordinate with internal stakeholders (Own Retail, Key Account Managers, Outbound Fulfillment team, warehouse) to resolve transport-related issues efficiently.
3. Prepare and submit weekly and monthly reports on outbound logistics performance, transport efficiency, and discrepancy trends.
4. Manage and control Outbound management activities in accordance with the Statement Of Work (SOW).
5. On-time verification & coding of outbound related invoices before submission for approval by Manager, Operations.
6. Inter-support of inbound control & management in the absence of an Inbound Associate.
7. Perform any other roles or duties assigned by Manager, Operations which is deemed reasonable, practical, and logical.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES, OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.