Assistant Manager – Motor Claims, Motorcycle OD & Extended Warranty

Berjaya Sompo Insurance Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in Malaysia's insurance sector is seeking an Assistant Manager for Motor Claims. This role involves managing claims efficiently, ensuring regulatory compliance, and improving claims processes. Ideal candidates will possess strong negotiation and analytical skills, alongside a degree and significant experience in the field.

Qualifications

• Minimum of 5 years’ experience in Motor Claims processing.
• Specific experience in handling Motorcycle OD & Extended Warranty cases is an advantage.
• Must work under pressure and independently.

Responsibilities

• Manage and approve Motorcycle OD and Extended Warranty claims.
• Check new claim entries and ensure accuracy.
• Review outstanding claims and ensure timely settlement.

Skills

Negotiation Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Degree in any related discipline

Job description

Assistant Manager – Motor Claims, Motorcycle OD & Extended Warranty

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Assistant Manager – Motor Claims, Motorcycle OD & Extended Warranty

Assist in managing and approving the Motorcycle Own Damage (OD) and Extended Warranty claims, ensuring alignment with the Company’s internal policies, Claims Service Standards, and BNM’s Guidelines on Claims Settlement Practices.

Exercise sound judgment in claims assessment, support consistent decision-making, and contribute to maintaining service excellence and regulatory compliance

The key responsibilities will include but are not limited to:

Handle and approve claims within your authority limits; escalate those beyond your limit professionally, ensuring prompt and fair service as per company and BNM guidelines.

Check new claim entries and reserve adjustments to ensure they follow company practices, are accurate, and respond promptly to enquiries, complaints, or disputes.

Assign adjusters for investigations when needed and ensure timely processing and payment of claims.

Troubleshoot issues related to claim registration, processing, or payments by identifying and fixing the root causes.

Review outstanding claims regularly (at least once a year) to ensure reserves are sufficient, actions are taken, and claim files are settled promptly to keep outstanding numbers low.

Support the Manager or Unit Head in improving claims processes, supervising team members, and preparing required reports.

Inform HOD or superiors about incorrect policy coverage for correction and keep them updated on claims trends or potential concerns.

Participate in departmental projects when assigned.

Job Specification:

Degree in any related discipline.

Minimum of 5 years’ experience in Motor Claims processing for various motor claim types, and specific experience in handling Motorcycle OD & Extended Warranty cases is an added advantage.

Possesses good negotiation skills, analytical skills, communication skills and sound interaction with internal and external customers.

Must be able to work under pressure and independently with minimal supervision.

Able to work independently with minimum supervision.

Self-motivated.

Well-organized.

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Assistant Manager? How many years' experience do you have in the insurance industry? Have you worked in a role which requires a sound understanding of claims management processes? Do you have your own tools relevant to this role?

Sompo Japan Nipponkoa Group collaborates with the Berjaya Group in building up a renowned brand with stronger presence in Malaysia’s general insurance industry. As one of the leading general insurance companies in Malaysia with a network of 22 offices nationwide that serves over a million customers, Berjaya Sompo strives to provide the best insurance solutions and services to our customers. With our strong financial background and consistent comparative global insights, we have increased our paid-up capital to over RM100 million way before the enforcement of the regulatory requirement for all insurance companies in Malaysia.

Our Journey

Our culture of prioritizing world-class services dates back to 1974, when the Company started as an overseas branch office for one of the international insurance companies. As the Company continues to progress towards the new millennium, things began picking up in 1991, when the Company officially changed its name to Berjaya General Insurance Sdn. Bhd. and converted to a public company in 1997. And by 1999, Berjaya General Insurance Berhad becomes 100% owned by Berjaya Capital Berhad.

In 2006, Sompo Japan Insurance Inc. purchased 30% equity stake in the Company from Berjaya Capital Berhad. Subsequently, we changed our name to Berjaya Sompo Insurance Berhad to reflect the strategic alliance between Berjaya Capital Berhad and Sompo Japan Insurance Inc. In 2011, Sompo Japan Insurance Inc. acquired a further 40% equity interest in the Company, thus making Berjaya Sompo Insurance Berhad a 70% owned subsidiary of Sompo Japan Insurance Inc.

Sompo Japan Insurance Inc. is a member of Sompo Japan Nipponkoa Holdings Inc. which is listed on the Tokyo Stock Exchange and Osaka Securities Exchange. The Sompo Japan Nipponkoa Group boasts a global business network encompassing 231 cities in 32 countries and regions, including Europe, the Middle East, North America, Central and South America, Asia, Oceania and Africa. The advantage of having Sompo Japan Nipponkoa as our major shareholder is immense, ranging from a stronger global presence to an enlarged pool of world-class expertise and experience.

Sompo Japan Nipponkoa Group collaborates with the Berjaya Group in building up a renowned brand with stronger presence in Malaysia’s general insurance industry. As one of the leading general insurance companies in Malaysia with a network of 22 offices nationwide that serves over a million customers, Berjaya Sompo strives to provide the best insurance solutions and services to our customers. With our strong financial background and consistent comparative global insights, we have increased our paid-up capital to over RM100 million way before the enforcement of the regulatory requirement for all insurance companies in Malaysia.

Our Journey

Our culture of prioritizing world-class services dates back to 1974, when the Company started as an overseas branch office for one of the international insurance companies. As the Company continues to progress towards the new millennium, things began picking up in 1991, when the Company officially changed its name to Berjaya General Insurance Sdn. Bhd. and converted to a public company in 1997. And by 1999, Berjaya General Insurance Berhad becomes 100% owned by Berjaya Capital Berhad.

In 2006, Sompo Japan Insurance Inc. purchased 30% equity stake in the Company from Berjaya Capital Berhad. Subsequently, we changed our name to Berjaya Sompo Insurance Berhad to reflect the strategic alliance between Berjaya Capital Berhad and Sompo Japan Insurance Inc. In 2011, Sompo Japan Insurance Inc. acquired a further 40% equity interest in the Company, thus making Berjaya Sompo Insurance Berhad a 70% owned subsidiary of Sompo Japan Insurance Inc.

Sompo Japan Insurance Inc. is a member of Sompo Japan Nipponkoa Holdings Inc. which is listed on the Tokyo Stock Exchange and Osaka Securities Exchange. The Sompo Japan Nipponkoa Group boasts a global business network encompassing 231 cities in 32 countries and regions, including Europe, the Middle East, North America, Central and South America, Asia, Oceania and Africa. The advantage of having Sompo Japan Nipponkoa as our major shareholder is immense, ranging from a stronger global presence to an enlarged pool of world-class expertise and experience.

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