Assistant Manager Mortgage Specialist, Puchong

HSBC; Batu 6 ½ Jalan Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global bank in Malaysia is seeking an experienced Assistant Manager Mortgage Specialist to enhance sales and improve team performance. This role involves working closely with the Business Development Team and driving a customer-focused culture. The ideal candidate should have experience in banking sales and a strong track record in coaching and team engagement.

Qualifications

• Experience in a sales or management role in banking.
• Strong ability to engage and motivate teams.
• Proven track record in driving performance improvement.

Responsibilities

• Achieve performance expectations for mobile sales.
• Work with Business Development Team on loans growth.
• Drive culture of customer experience and team performance.

Skills

Coaching

Performance Management

Customer Service

Diversity and Inclusion

Job description

Overview

Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help ourcustomers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of openingup a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance

We are currently seeking an experienced professional to join this team in the role of Assistant Manager Mortgage Specialist.

Principal Responsibilities

• Achieve performance expectations and contribute towards the mobile sales’ business and bottom line, in line with the WPB management strategic direction.
• To actively work with Business Development Team to grow under-construction loans, while maintaining a good balance between sub-sales, refinancing and under-construction business segment.
• To champion and drive a culture that supports the HSBC branded customer experience
• Driving performance improvement through regular observations of their teams' engagement/interactions with clients, and through effective 1-1 coaching. Coaching meetings should cover discussions around strengths and development areas with the aim to develop an action plan to improve overall performance.
• Driving, Equality, Diversity and Inclusion within all relationships. With the aim of creating gender balance, building empathy and engagement and leading an inclusive environment toward both colleagues and customers
• Effective management of employee regrettable attrition rates.
• Creates positive staff morale, motivation and actively manage performance of the premier team.
• To safeguard the Bank from loss and always protects Understand and adhere to both the letter and the spirit of all laws, regulations and regulatory guidance that apply to my role, promptly reporting any breaches in accordance with local procedures.
• Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.
• Ensure adherence to applicable Global, regional and country standards and policies (including GSM, FIMs, and BIMs).
• Ensure 100% completion of mandatory training within deadlines.
• Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets.
• Safeguards the Bank from loss and always protects the Bank’s reputation