Assistant Manager, Minor Alterations, Policy Processing Dept

Great Eastern Life; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance company in Asia seeks an Assistant Manager for the Minor Alterations department in Kuala Lumpur. This role focuses on providing exceptional service to policyholders, managing operational tasks, and leading the customer service team to ensure effective policy processing and customer satisfaction. Ideal candidates will have a strong educational background in management or related fields and experience in the life insurance sector.

Qualifications

• Minimum 2-3 years of experience in a Life Insurance company.
• Strong customer service focus and attitude.
• Recognized degree or professional qualifications in relevant fields.

Responsibilities

• Provide efficient services, policy information, and resolve policyholder inquiries.
• Assist Team Lead in managing unit operations and staff supervision.
• Ensure service delivery and transaction accuracy.

Skills

Customer Service

Problem Solving

Team Management

Communication

Education

Recognized degree in Management, Insurance, Business Studies, Administration, or related fields

FLMI, Diploma in MII, or part ACII, AMII

Job description

Job Description - Assistant Manager, Minor Alterations, Policy Processing Dept (220000YI)

Job Number:

220000YI

Position:

Assistant Manager, Minor Alterations, Policy Servicing

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. This trust is rooted in Integrity, Initiative, and Involvement – from honest and transparent customer relationships to proactively delivering the best solutions in life and general insurance.

These values guide us to do the right thing, take the lead, and prioritize teamwork. Our mission is to make life great for our customers by understanding their needs and helping them protect what matters most.

We are seeking a professional to join us as an Assistant Manager, Minor Alterations, to support our team in providing excellent service and support to policyholders.

The Role:

1. Provide efficient services, policy information, quotations, and resolve questions and problems for policyholders and agents within the expected response time.
2. Assist the Team Lead in managing and ensuring the smooth operation of the unit.
3. Coordinate CRS & FATCA reporting to the regulator.
4. Ensure consistency in service delivery and that transactions are completed accurately and within set benchmarks.
5. Prepare monthly reports.
6. Respond to letters, including difficult ones, within the expected timeframe.
7. Supervise and train staff.
8. Review and sign letters, endorsements, memos, etc.
9. Check reports.
10. Vet and distribute daily mails for the team.
11. Handle counter and telephone inquiries/complaints from policyholders, branches, and agents regarding policy matters in a clear, accurate, and timely manner.
12. Conserve policies through client retention efforts.
13. Assist in planning and supervising team activities.
14. Provide feedback and review processes for continuous improvement.
15. Update and maintain SOP documentation arising from work processes or changes.
16. Assist in addressing auditor queries.
17. Perform any other duties as assigned by the Manager/HOD.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants will receive fair consideration for employment.

Location: HQ, KL

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

The Person:

1. Possess a recognized degree in Management, Insurance, Business Studies, Administration, or related fields, or equivalent.
2. Minimum: FLMI, Diploma in MII, or part ACII, AMII.
3. At least 2-3 years of experience in a Life Insurance company, preferably with Customer Service or Actuarial experience.
4. Strong customer service focus and attitude.

Great Eastern Malaysia is dedicated to providing equal employment opportunities, and all qualified applicants will be fairly considered.