Assistant Manager/Manager, Telemarketing (Regional)

Carro; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the automotive sector seeks a Telemarketing Manager to spearhead telemarketing operations. The role involves team leadership, strategy development, and collaboration with various departments to enhance sales. Successful candidates will demonstrate strong management skills and experience in optimizing telemarketing strategies.

Qualifications

• Experience in managing telemarketing teams and developing strategies.
• Ability to monitor performance and implement improvements.
• Strong CRM skills and capability to drive regional sales growth.

Responsibilities

• Oversee telemarketing operations and manage a team of agents.
• Develop and implement telemarketing strategies for the region.
• Track KPIs related to sales and customer interactions.

Skills

Team Management

Telemarketing Strategy

Performance Monitoring

Customer Relationship Management

Process Improvement

Job description

Add expected salary to your profile for insights

The Telemarketing Manager will oversee and manage the telemarketing operations within a designated region. This position is responsible for developing and executing telemarketing strategies, leading a team of telemarketing agents, and ensuring that the team meets or exceeds sales targets and customer service goals. The role also involves collaborating with other departments to drive regional sales growth, customer engagement, and market penetration.

Team Management:

Lead, motivate, and develop a team of telemarketing agents across the region.

Provide regular coaching, training, and performance evaluations to improve productivity and sales effectiveness.

Set clear goals and KPIs for telemarketing agents, ensuring alignment with regional and organizational objectives.

Telemarketing Strategy:

Develop and implement telemarketing campaigns tailored to the regional market, in collaboration with the sales and marketing teams.

Analyze regional market trends, customer needs, and competitor activities to refine and optimize telemarketing strategies.

Ensure telemarketing efforts support broader regional sales objectives, customer retention, and lead generation.

Performance Monitoring & Reporting:

Track and analyze key performance indicators (KPIs) such as call volume, conversion rates, sales targets, and customer satisfaction.

Prepare and present performance reports to senior management, identifying areas of improvement and recommending actions.

Address underperformance within the team and implement corrective measures when necessary.

Customer Relationship Management:

Ensure a high standard of customer interaction, maintaining professionalism and building strong customer relationships.

Resolve customer concerns or complaints effectively and escalate issues when needed.

Identify opportunities for upselling and cross-selling during customer interactions.

Work closely with the marketing team to ensure telemarketing campaigns are aligned with broader marketing initiatives.

Collaborate with the regional sales team to ensure leads are appropriately followed up and converted.

Ensure seamless communication between telemarketing, sales, and customer service departments.

Process Improvement & Innovation:

Continuously assess and recommend improvements to telemarketing processes and systems for enhanced efficiency and effectiveness.

Introduce new technologies or tools that can enhance team performance and customer engagement.

Foster a culture of innovation and improvement within the telemarketing team.

Budget & Resource Management:

Manage the regional telemarketing budget effectively, ensuring resources are allocated efficiently.

Optimize the use of telemarketing technologies and platforms to improve performance while staying within budget.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Retail & Consumer Products 1,001-5,000 employees

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.