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Join a leading financial institution as a Customer Experience Assistant Manager/Manager in Kuala Lumpur. This strategic role encompasses driving customer experience improvements, facilitating impactful workshops, and leading internal communications. Ideal candidates are proactive, skilled in customer-centric strategies, and have a proven background in business transformation or change management.
Overview
Join us as Customer Experience (CX) Assistant Manager/ Manager to help us make our customer-first vision a reality. This is a crucial role for driving end-to-end CX programs that improve customer journeys, cultivate a customer-centric culture, and foster cross-functional collaboration for exceptional experiences. If you're a strategic, hands-on, and creative individual who enjoys working with people and takes pride in delivering meaningful customer experience improvements, this opportunity is perfect for you. The successful candidate(s) will report to the Head of Customer Experience & Insights.
Key Responsibilities and Accountabilities
Functional (job responsibilities)
Jobholder Requirements
Education/Qualification
Experience/Requirements
HLB Careers link:
https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/HLT-Hong-Leong-Tower/Assistant-Manager-Manager---Customer-Experience_JR0000021257
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/