Assistant Manager - KYC

VISTRA; Johor; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading company in Johor is seeking an Assistant Manager for Client Acceptance to supervise KYC processes and ensure compliance with regulations. This role offers an opportunity to impact the team positively while providing a flexible hybrid working arrangement and comprehensive benefits.

Benefits

Flexible hybrid working arrangement

Comprehensive medical insurance

Dental coverage

Wellness allowance

Competitive annual leave

Internal mentorship program

Qualifications

• 5+ years of experience in KYC, customer due diligence, and onboarding.
• Familiarity with financial regulations (MAS, AML/CFT, etc.).
• Experience in people management and operations is an advantage.

Responsibilities

• Supervise KYC analysts and conduct 4-eye checks for onboarding.
• Manage stakeholder queries and provide effective solutions.
• Ensure compliance with local policies and regulations.

Skills

Interpersonal skills

Risk assessment

Communication

Time management

Negotiation

Education

Bachelor’s degree in Finance, Business Administration, or related field

CAMS Certification

Tools

Microsoft Office Suite

Compliance software

Job description

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Assistant Manager, Client Acceptance. Reporting to the Senior Manager, this full-time and permanent position is based in Johor Bahru, Malaysia and offers regional coverage, allowing you to make a significant impact to our team and its’ growth.

As the Assistant Manager, the position will support the Client Acceptance Senior Manager to supervise a group of KYC analysts, as well as conduct 4-eye checks/2nd level reviews for onboarding and trigger review activities for Vistra Singapore clients in accordance with local group policies, procedures and regulations. The position is also responsible for ensuring that process documentations are regularly updated according to the local policies and any other compliance and regulatory requirements.

Key responsibilities:

• Manages/supervises team members handling KYC reviews for client onboarding and triggered events activities within the Client Acceptance Team.
• Perform 4-eye checks or 2nd level reviews on assessments completed by the Preparer for KYC review activities.
• Escalate incremental risks for high risk and PEP clients to Vistra Business Committee (VBC) for approval.
• Escalate potential reportable event/breach to Senior Manager of Client Acceptance Team and Head of KYC and Investor Services.
• Work closely with internal stakeholders to ensure all operational, administrative and compliance function are duly executed in accordance with established policies and procedures.
• Manage stakeholders, addressing queries and escalations, and providing solutions that is effective and efficient.
• Actively review operational performance, identify trends and assess opportunities for improvement and adoption of best practices.
• Leverage technology, automation, and data analytics to improve client lifecycle management.
• Ensure proper system maintenance and updates of KYC records and documentation.
• Ensure task monitoring log is maintained timely and accurately.
• Effective performance management - communicate job expectations, evaluate staff’s work performance, identify strengths and weaknesses, offer feedback and set goals for future performance.
• Arrange for the set up and grant access to new hires/new users.
• Provide consistent support in the training and onboarding of new hires by sharing knowledge, guiding them through key processes, and helping them build confidence and competence in their roles.
• Ensure adherence to standards and procedure.
• Provide operational data and reports to the management and or stakeholders.
• Perform any other ad-hoc tasks and project work as assigned.

Attributes/Technical Skills

• In-depth knowledge of AML/KYC regulatory requirements, and industry standards.
• Excellent interpersonal skills to engage with clients and internal teams effectively.
• Ability to assess risks, identify inefficiencies, and implement process improvements.
• Excellent communication, negotiation, and relationship-building skills with a client-centric approach.
• Excellent time management, good organisation skills and multi-tasking skills.
• Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines
• Proficiency in Microsoft Office Suite and experience with compliance software is a plus.

Relevant Experience

• 5+ years of experience in KYC, customer due diligence and onboarding, or client lifecycle management.
• Familiarity with financial regulations (MAS, AML/CFT, CDSA, ACRA, etc.).
• Experience in people management and operations is an added advantage.
• Experience managing KYC processes, systems and other relevant onboarding management tools would be an advantage.

Education and Professional Qualification

• Bachelor’s degree in Finance, Business Administration, or a related field.
• CAMS Certification or other Compliance certification would be an advantage

Company Benefits:

At our Malaysia office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and celebration leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like ICSA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!