Assistant Manager | Kuala Lumpur, Malaysia (Multiple-locations)

lululemon; Selayang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative performance apparel company is seeking an Assistant Store Manager to join their dynamic team. In this pivotal role, you will lead and inspire a diverse group of team members, ensuring an exceptional guest experience while managing daily store operations. This position offers the opportunity to foster a positive and inclusive environment, support team development, and engage with the community. If you're passionate about retail and have a knack for leadership, this is the perfect chance to make a meaningful impact in a thriving organization.

Benefits

Competitive Pay

Bonuses

Paid Time Off

Discounts

Fitness Classes

Parental Support

Development Programs

Qualifications

• Experience in leadership or people management is essential.
• Ability to work independently and as part of a team.

Responsibilities

• Lead and coach team members to ensure outstanding guest experience.
• Manage store operations, including scheduling and floor management.

Skills

Leadership

Team Management

Guest Service

Budget Management

Collaboration

Education

High School Diploma

Retail Management Experience

Job description

Requirements

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. They are also responsible for accomplishing administrative and operational activities, including floor management and scheduling.

Core Responsibilities of the Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Support the Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Support ongoing learning and development of team members by providing feedback, coaching, mentoring, and career guidance, and addressing performance concerns.
• Assist in recruiting, hiring, onboarding, and performance management activities.
• Engage in career discussions to support team members' growth and understanding of how working at lululemon contributes to their personal development.
• Provide recognition, conduct gap assessments, and document performance to support career and personal growth.
• Collaborate with the Store Manager to plan and prepare team member schedules based on labor needs, availability, and budget considerations.

Working with Others

• Establish supportive relationships with team members, focusing on development.
• Collaborate to ensure an optimal guest experience, supporting store operations.

Guest Experience

• Support team members to deliver excellent guest service, including assessing needs, providing product education, and supporting transactions and omnichannel programs.
• Provide floor coverage to meet business, team, and guest needs.
• Resolve guest feedback and issues, including escalations and emergencies.
• Increase brand awareness through community engagement and building relationships with partners and influencers.

Operations

• Implement the Store Manager’s vision and communicate it to the team.
• Review business data and metrics to inform planning.
• Manage store budget, labor, expenses, and P&L with the Store Manager.
• Lead salesfloor operations, including coverage and decision-making.
• Open and close the store per checklists.
• Maintain safety policies and ensure a safe work environment.

Budget Responsibility

• Manage aspects of the store’s budget and labor hours.

People Management

• Lead a subset of store employees during shifts or as delegated.

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values differences.

Integrity/Honesty: Behaves ethically and fairly.

Leadership: Inspires and influences others, motivates, develops, and directs teams.

Collaboration and Teamwork: Works well with others, supports team goals, and seeks diverse perspectives.

Adaptability/Agility: Tolerates uncertainty and changes priorities quickly.

Decision Making: Uses reasoning to evaluate options and make effective decisions.

Strategic Thinking: Sets aligned strategies considering the big picture.

Resilience: Remains persistent and recovers from setbacks.

Job Requirements

Eligibility: Must be legally eligible to work in the store’s jurisdiction.

Availability: Willing to work flexible hours.

Other Requirements: Ability to work independently and as part of a team, and to move through the store to assist guests.

Experience: Leadership or people management experience.

Assets: High School diploma or higher; retail or sales management experience preferred.

Applicants progressing to interview will be contacted. Reasonable accommodations are available upon request.

Benefits & Perks

We support holistic well-being through competitive pay, bonuses, paid time off, discounts, fitness classes, parental support, and development programs. Benefits vary by location and employment type and are subject to change.