Assistant Manager, Key Accounts

Serve as the main point of contact for assigned key clients, representing the voice of the customer internally and responding promptly to commercial inquiries.

• Cross-sell and up-sell existing and assigned clients to grow our share of wallet.
• Utilize data and trends to provide intel to customers via market updates.
• Analyze data and trends to provide insights for strategic decision making.
• Collaborate with internal teams such as operations, warehouse, and transportation to ensure smooth execution of logistics processes.
• Proactively identify opportunities to optimize logistics processes and improve service delivery.
• Handle customer complaints or concerns effectively, striving to find satisfactory resolutions and ensure high levels of customer satisfaction.
• Monitor and analyze logistics performance metrics, identifying trends and areas for improvement.
• Lead in monthly and quarterly business reviews with key stakeholders.
• Find and/or follow up on commercial leads and close new leads.
• Manage end-to-end relationships with assigned clients including but not limited to contract renewals, continuous improvement projects, and opportunities.
• Maintain accurate records of commercial activities in a CRM or equivalent.
• Perform any other tasks, developments, and growth opportunities from time to time.

Qualifications & Experience:

• 2 – 5 years’ experience in logistics and forwarding roles, with a focus on international transportation.
• Minimum degree in Supply Chain, Logistics, Transportation and Distribution, or equivalent.
• Knowledge or experience in customs regulations, trade compliance, and international shipping practices.
• Experience using Microsoft Office tools (Word, Excel, PowerPoint).
• Positive working attitude with pleasant interpersonal skills.
• Good time management skills and ability to multitask.
• Customer-oriented and a team player.
• Proficient in both written and spoken English and Bahasa Malaysia.

Company Background:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.