Assistant Manager, IT

CMA CGM; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global shipping and logistics company is seeking an experienced Assistant IT Manager to oversee IT operations in Malaysia. You will lead projects, enhance IT-business collaboration, and ensure service continuity across offices. Ideal candidates have a background in IT management with strong stakeholder engagement skills and technical expertise in IT infrastructure. This is a full-time position based in Kuala Lumpur.

Qualifications

• At least 7–9 years of IT experience, including 2–3 years in a managerial role.
• Strong communication skills across technical and business units.
• High proficiency in English—spoken, written, and reading.

Responsibilities

• Act as a strategic liaison between IT and business units.
• Lead and coordinate IT projects ensuring quality standards are met.
• Oversee daily IT operations across Malaysian offices.

Skills

Stakeholder engagement

Project management

Problem-solving

Technical knowledge of IT infrastructure

Education

Bachelor's degree in Information Technology

Job description

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In this role, you will be reporting to the IT Management Manager of Malaysia based in Bangsar and with a functional reporting based in Singapore.

As a Assistant IT Manager in the CMA CGM Group, you will support the Country IT Manager, Malaysia in overseeing IT operations, project delivery, and business engagement across Malaysia. This role plays a key part in ensuring seamless execution of IT initiatives, maintaining operational excellence, and strengthening alignment between IT and business functions.

We are looking for an excellent communicator, meticulous and driving innovation, efficiency, and competitiveness through the effective use of technology within the organization.

Main Responsibilities

• Act as a strategic liaison between IT and business units to understand needs and translate them into effective IT solutions.
• Drive stakeholder alignment and ensure IT initiatives support business goals.
• Lead and coordinate IT projects, ensuring scope, timelines, budgets, and quality standards are met.
• Monitor project progress, manage risks/issues, and report to senior stakeholders.
• Support change management and user adoption for new technologies and systems.
• Promote continuous improvement in IT-business collaboration.
• Oversee daily IT operations and ensure service continuity across Malaysian offices.
• Provide technical guidance and backup support to the IT team.
• Contribute to IT resource planning, mobilization, and incident response.
• Travel regularly to provide on-site support and leadership across 8 offices, primarily in Klang Valley.
• Remain flexible to respond to urgent operational needs and project demands.
• Deliver application training and presentations to users as needed.
• Manage vendor relationships and support contract negotiations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least 7–9 years of IT experience, including 2–3 years in a managerial or supervisory capacity.
• Strong stakeholder engagement and communication skills across both technical and business teams.
• Demonstrated expertise in project management, including budgeting, scope control, and timely delivery.
• Comfortable working in a dynamic, multi-location environment with flexibility and mobility.
• Solid technical knowledge of IT infrastructure, systems, and applications.
• Excellent problem-solving abilities with a proactive and solution-driven approach.
• High proficiency in English—spoken, written, and reading.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Information Technology Manager?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• How many years' experience do you have with change management?
• How many years of project management experience do you have?