Assistant Manager, Investment IT

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading insurance technology hub in Kuala Lumpur is seeking an Assistant Manager for Investment IT. You will provide L2 support for Aladdin, investigate incidents, and enhance user proficiency. The ideal candidate has a Bachelor's degree in IT and 5-8 years of relevant experience. This full-time role offers the opportunity to shape a better future through innovation and teamwork.

Qualifications

• 5-8 years’ relevant experience in regional solution/system support with Aladdin focus.
• Knowledge in Aladdin solution and support.
• Familiarization with IT best practices / ITIL processes.

Responsibilities

• Provide day-to-day L2 BAU support for Aladdin.
• Investigate & diagnose incidents, provide L2 support.
• Support end users in system usage and raise overall Aladdin proficiency.

Skills

Analytical and problem solving

Proactive and ownership

Discipline and structure

Team player

Education

Bachelor’s degree in IT or relevant discipline

Job description

Assistant Manager, Investment IT page is loaded

Assistant Manager, Investment IT

Apply locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id JR-58846

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Provide day-to-day L2 BAU support for Aladdin
• To understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner within SLA.
• Ensure solutions are consistent with regional template.

• Perform investigation & diagnosis of incidents, and provide L2 support to resolve any Aladdin related issues within SLA.

• Closely follow up on outstanding L2 incident & service requests up till closure and ensure users are informed and updated about their ticket status.

• Support end users in system usage and assist in raising overall Aladdin proficiency in the end user base and act as an Aladdin ambassador.

• Participate/support in regional project activities with Aladdin focus where necessary.

• Successful system and process integration, efficient SLA driven end-user support and communications.

• Adherence to AIA IT standard policies (e.g. Incident, Problem & Change policies), SLA, audit compliance, IT best practices and maintaining relevant IT documentations (e.g. team SOP / IT Handbook etc.).

• Standby and support for major incident (S1 and S2 high severity cases) where necessary.

• Supporting Team Manager on work assignments where necessary.

Minimum Job Requirements:

• Bachelor’s degree in IT or other relevant discipline.

• 5-8 years’ relevant experience in regional solution/system support with Aladdin focus across the ASPAC region.

• Relevant CoE support experience and user support track record.

• Knowledge in Aladdin solution and support.

• Familiarization to work under IT best practices / ITIL processes.

Certification

• Relevant Aladdin certification.

• ITIL certification is a plus.

Desirable Traits

• Analytical and problem solving.

• Must be a driven self-starter, pro-active and take ownership of tasks with minimal management.

• Disciplined and structured, and able to work under a fast-paced learning environment.

• A good team player and eager to contribute & learn.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Similar Jobs (5)

Assistant Manager, Cloud Application Transformation

locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 30+ Days Ago

Assistant Manager, HRIT

locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 15 Days Ago

Lead Analyst, HRIT

locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 8 Days Ago

AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are.

We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile.

We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees.

Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited

BELIEVE IN BETTER

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.