Assistant Manager (Insurance Panelship Management Section)

Lembaga Pembiayaan Perumahan Sektor Awam; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company is looking for an Assistant Manager to oversee insurance panel management, engage with stakeholders, and ensure compliance with insurance standards. This role requires strong analytical and communication skills and a background in insurance with significant managerial experience.

Qualifications

• Minimum 8-10 years in the insurance or takaful industry.
• At least 3-5 years in a managerial capacity.
• Hands-on experience in insurance panel management.

Responsibilities

• Manage end-to-end process for appointing insurance panels.
• Oversee corporate insurance portfolios and contract reviews.
• Coordinate with stakeholders and prepare reports for management.

Skills

Analytical Skills

Leadership Skills

Negotiation Skills

Communication Skills

Contract Review

Education

Bachelor’s Degree in Insurance, Risk Management, or related field

AMII or ACII Certification

Master’s Degree

Job description

Assistant Manager (Insurance Panelship Management Section)

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Key Responsibilities for Assistant Manager (Insurance Panelship Management Section, Policy & Product Department)

· Manage the end-to-end process for appointing insurance/takaful panels providing MRTT/MRTA and LTHO coverage for LPPSA borrowers.

· Develop and execute Request for Proposal (RFP) exercises, scope of coverage, service level agreements (SLAs), and panel guidelines.

· Oversee policy endorsement verification and ensure compliance with agreed turnaround times (TAT).

· Monitor commission collection, maintain reporting records, and ensure transparency and accuracy.

2. Corporate Insurance Management

· Oversee LPPSA’s corporate insurance portfolios including GTL, GPA, GHS, All Risk, D&O, Fidelity Guarantee (FG), Public Liability (PL), and Electronic Equipment.

· Arrange appointment of insurers/takaful operators, manage contract reviews, and ensure proper documentation of policy endorsements.

· Ensure timely and accurate payment of premiums/contributions.

3. Stakeholder Engagement & Coordination

· Act as the key liaison with external parties including insurance/takaful companies, brokers, regulators, and industry representatives.

· Manage and resolve queries on insurance/takaful matters, and coordinate LPPSA-related engagements, meetings, and events.

4. Reporting & Governance

· Prepare and present reports, proposals, and updates to Management Executive Committee (MEC), Operations Committee (OC), and other relevant platforms.

· Track progress of initiatives and ensure timely achievement of project milestones.

5. Policy & SOP Development

· Conduct regular product reviews and market research to ensure alignment with LPPSA’s needs.

· Review, update, and improve LPPSA’s Corporate Insurance Standard Operating Procedures (SOPs) for operational efficiency and compliance.

6. Awareness & Content Development

· Coordinate the development of content for customer awareness and educational materials related to insurance and takaful offerings.

7. Cross-functional Support & Internal Collaboration

· Provide support to colleagues, departments, and panels in resolving operational insurance-related matters.

· Foster collaboration and ensure smooth execution of tasks involving insurance/takaful processes.

8. Committee and Other Duties

Carry out other duties as assigned from time to time by the Head of Department.

Qualifications

· Bachelor’s Degree in Insurance, Risk Management, Actuarial Science, Finance, Business Administration, or a related field.

· Professional certifications such as AMII (Associate of the Malaysian Insurance Institute) or ACII (Associate of the Chartered Insurance Institute) are highly desirable.

· Master’s Degree is an added advantage.

Experience

· Minimum 8–10 years in the insurance or takaful industry.

· At least 3–5 years in a managerial or supervisory capacity, with hands-on experience in:

Insurance panel management and policy oversight.

Corporate insurance procurement and contract management.

Regulatory compliance and stakeholder engagement.

· Experience in public sector or GLIC/GLC-related insurance matters is advantageous.

Strong knowledge of insurance and takaful products, market practices, and regulatory requirements.

Excellent analytical, negotiation, and leadership skills.

Strong communication and presentation abilities.

Able to work independently and collaboratively with cross-functional teams.

Skills Required

1. Technical Skills

1.1 Insurance & Takaful Knowledge

· Deep understanding of life and general insurance, takaful principles, corporate risk coverage (e.g. GTL, GPA, GHS, All Risk, D&O), and mortgage-related protection plans (e.g. MRTT/MRTA, LTHO).

1.2 Contract & Policy Review

· Ability to evaluate policy wordings, endorsements, and service level agreements, ensuring compliance and clarity in coverage terms.

1.3 Procurement & RFP Management

· Skilled in developing technical specifications and evaluating proposals during panel appointment and renewal processes.

1.4 Regulatory Compliance

· Familiarity with Bank Negara Malaysia (BNM) insurance/takaful guidelines, procurement rules, and MOF-related compliance requirements.

1.5 Reporting & Data Management

· Competence in preparing reports, dashboards, and performance metrics, including experience with Excel or insurance-related systems.

2. Analytical & Strategic Skills

· Ability to analyse operational issues, evaluate panel performance gaps, and propose viable solutions while balancing risk and service quality.

2.2 Policy Development & Product Review

· Experience in reviewing and enhancing insurance-related SOPs, panel guidelines, and product offerings to keep them relevant and compliant.

3.Interpersonal & Leadership Skills

3.1 Stakeholder Engagement

· Strong communication and relationship-building skills for managing industry partners, panel insurers, internal teams, and regulatory bodies.

· Experience in leading a small team or section, delegating tasks, monitoring performance, and fostering a collaborative working environment.

· Skilled in negotiating with panels on terms, resolving disputes professionally, and handling underperformance diplomatically.

4. Communication Skills

· Strong writing and presentation skills for preparing formal committee papers, internal reports, and customer-facing content.

4.2Customer Education Content Development

· Ability to translate technical insurance information into simplified, engaging materials (e.g. FAQs, video tutorials, brochures).

Key Attributes

1.Detail-Oriented

Pays close attention to contractual terms, policy endorsements, and data accuracy—essential for managing insurance documentation and compliance.

2. Integrity and Accountability

Demonstrates high ethical standards, transparency, and accountability in handling sensitive insurance matters and financial data.

3.Proactive and Resourceful

Takes initiative to address panel issues, propose improvements, and anticipate risks before they escalate.

4. Diplomatic and Professional

Handles disputes, complaints, and stakeholder differences with tact, maintaining professionalism even in high-pressure situations.

5. Customer-Focused

Keeps the borrower’s and organisation’s protection needs in mind when reviewing policies or proposing panel changes.

6.Resilient and Adaptable

Stays composed and effective under pressure, especially when managing multiple insurance lines or responding to urgent queries or audits.

7.Analytical Thinking

Approaches problems logically, assesses data trends, and makes well-reasoned recommendations aligned with policy objectives.

Works well with other units, including legal, finance, IT, and corporate communications, to deliver integrated outcomes.

9. Strong Work Ethic

Demonstrates dedication, reliability, and a strong sense of responsibility over the section’s deliverables.

Keeps up-to-date with industry changes, regulatory updates, and insurance innovations to enhance section performance.

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Your application will include the following questions:

Which of the following types of qualifications do you have? How many years' experience do you have as an Assistant Manager? How many years' experience do you have as a manager / team lead? How many years' experience do you have in the insurance industry?

Lembaga Pembiayaan Perumahan Sektor Awam was set up in 1 January 2016 under the purview of the Ministry of Finance Malaysia. The Company primary function is to provide housing loan to public sector in Malaysia.

Lembaga Pembiayaan Perumahan Sektor Awam was set up in 1 January 2016 under the purview of the Ministry of Finance Malaysia. The Company primary function is to provide housing loan to public sector in Malaysia.

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